Take your career to the next level by joining a high-energy team of problem solvers and innovators. JLL is partnering with one of the world’s largest online fulfillment network to ensure that buildings under our oversight operate at peak performance. We provide facility management, automation, and maintenance services in distribution centers across the U.S and Canada. Our teams of JLL technicians, facilities managers, and administrators work together to keep fulfillment center machinery running smoothly while upholding a safe environment where all employees can thrive. As we continue to grow, our JLL facilities teams need capable people ready to keep buildings and equipment in safe working order. We have over 1,000 technicians and are planning to add 500 more skilled workers this year. If you're looking for a career that will provide a fast-paced work environment, ability to grow your career and the chance to learn from the best in the industry, then we’re looking for people like you!
Directly support the Facility Manager by monitoring the maintenance and services of all facilities operations with in the building.
Monitors facilities staff to deliver expected service levels to the client within the prescribed budget.
Monitors and coordinates facilities work assignments for building technicians, vendors, and contractors as directed by the Facility Manager.
Completes all facilities related reports accurately and on time following the established policies for record keeping.
Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship
Assist with researching, analyzing and reporting budget variances.
Helps support cost savings targets to contribute to exceed or achieve account savings goals.
Supports requests associated with audits.
Assist Facility Manager with tactical planning for the facilities team goals and objectives.
Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
Resolves problems associated with all building services including: janitorial, food service, coffee services, parking, vending, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment.
Provides support for meetings, as needed and directed.
Assists with the coordination and scheduling of maintenance activities.
Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
Provides facility specific assistance to the project management team as needed or requested.
Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
Ensures appropriate follow up with customers.
Seeks to continuously improve processes, systems and overall client satisfaction.
Provides direction/information to vendors, facilities staff and service providers as required, to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.
Ensures all supply orders are placed in a timely manner
Comply with all sourcing directives.
Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI’s and SLA’s are met or exceeded.
EDUCATION AND EXPERIENCE
High school diploma or GED
Associate’s degree in Business Administration, preferred
Experience in Facilities Management at a junior entry level, preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
Strong organizational and management skills.
Strong interpersonal and supervisory skills.
Knowledge of real estate, telecommunications; furniture, accounting and building systems – preferred.
Excellent English language verbal and written communication skills.
In general the Facility Coordinator will work in Client’s contact center environment, which involves day-to-day interaction with the client’s employees, as well as day-to-day supervision of the delivery of service from the JLL contracted services at a facility.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf .