Information Specialist, Transcript Processing Services

Miami Dade College - Miami, FL4.3

The Specialist handles specialized information service work with direct public relations contact which requires an in-depth understanding of MDC organization, functions, activities and services. Responsible for the accurate and prompt transmittal of information concerning registration, records, admissions, financial aid, advisement and counseling, testing, credit and non-credit programs and other activities and functions of the institution.

Minimum Requirements
  • High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associates degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training
  • All degrees must be from a regionally accredited institution
  • Knowledge of college admission, registration, financial aid, testing and enrollment information and procedures, academic regulations, programs of study and departmental responsibilities and locations
  • Knowledge of college activities and special programs, college regulations, testing counseling, and advisement services
  • Knowledge of college policy, procedure, state rules, and statutes
  • Excellent communication and customer service skills
  • Excellent computer keyboarding skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization, as well as, ability to deal with the general public effectively
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to relate to inquiries concerning college functions, in accordance with laws, regulations, college-wide and departmental policies
  • Ability to work effectively in a multi-ethnic/multi-cultural environment with students, faculty, and staff
  • Ability to work overtime during peak registration period, which will include evenings and/or weekends