Implementation Coordinator

THE BOON GROUP - Austin, TX (30+ days ago)2.7


The Big Picture: (A clear summary of the duties and responsibilities of the job)

The Implementation Coordinator is responsible for managing implementation processes, projects and transition of client accounts to team members. The Implementation Coordinator works closely with internal Account Managers and internal departments.

The Day-to-Day: (Essential functions that are 5% or more of the job)

Manages the implementation of renewal Government and/or Commercial groups from post-sale to completion of renewal process
Provides the organization with business, process and technical analysis in support of client needs
Creates, distributes and manages project schedules and timelines
Documents plan requirements, ensures accurate implementation of plan, and completes implementation checklists
Submits plan requirements to Salesforce
Drives Jira tasking system and team efforts to meet deliverables and timeline expectations
Responsible for reconciliation and auditing of client enrollment files through completion of the enrollment file
Supports internal sales staff when necessary
Ensures project deliverables are met on a weekly basis
Identifies, tracks and analyzes potential issues that may impact implementation
Formulates resolution plan for all escalated deliverables
Performs other duties as assigned

The Right Person for the job has: (Knowledge, skills and abilities required to perform the job)

Strong knowledge of Microsoft Office Suite and intermediate experience in the use of Microsoft Excel
Knowledge of employee benefits products and benefit plan administration
Strong organizational and time management skills
Ability to handle multiple projects and implementations with varying deliverables
Ability to explain and understand complex concepts
Ability to work under pressure and meet deadlines
Strong technical aptitude with knowledge of technical concepts associated with implementation process

Required Education & Experience: (Minimum level of education and experience required to perform job)

Bachelor’s degree in Business or Administration, preferred
College degree can be substituted with 2 years of experience in benefits administration or employee benefits experience

Licenses/Certifications:
Group 1 insurance license preferred; must be eligible for licensing within first 90 days of employment

Physical Demands:
Ability to sit for extended periods
Repetitive motions
Little physical effort required