McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.
We are a people business just as much as a restaurant business. We strive to be the most inclusive brand on the planet by building teams with varied strengths who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
We are dedicated to using our scale for good: good for people, our industry and the planet. From recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that cultivates innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in contact with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here…
McDonald’s USA LLC is seeking a Franchise Business Partner. This role serves as the primary point of contact to assigned franchisees. This position assists the Operations Officer and Field VP with executing the US strategy and key initiatives at the Field Office level.
Provides leadership, coaching and strategic direction to assigned Franchisee, Owner/Operators (O/O) to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to maximize short and long-term sales, guest counts, cash flow and market share. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key partners including Owner/Operators, Field Leadership Teams, Suppliers, and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.
Works as the lead contact and business coach to assigned franchisees
Cultivates productive, influential working relationships that result in improved business results
Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash low
Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately
Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and stakeholder conversations
Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in his/her development of structured business growth plans and objectives
Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization
Improves Franchisee’s capabilities by leveraging optional company tools and available resources, Operations Associate support & expertise, and best practices across business functions (e.g., finance, marketing, operations, etc.)
Utilizes data and analytics from all Operations Associate evaluations to guide their decision-making and time allocation in service of Franchisee
High level of intellectual curiosity
Strong analytical and creative problem-solving skills
Ability to influence others through storytelling
Strong communicator with ability to convey ideas at various levels of granularity and tailor messaging to all audiences
Strong organizational skills, with the ability to balance relevant priorities
Operates effectively in a team environment
Insightful problem solver with strong knowledge and intuition surrounding drivers and metrics of business performance
Adeptly translates numerical information into actionable insights
Builds strong relationships with teams across the organization to open lines of communication