Help Desk Administrator

Crown Media Family Networks - Denver, CO4.3

Responsible for the overall End User Support – ensuring all corporate users receive superior technical support.

  • Assists IT coordinator in answering help desk calls and entering tickets
  • Creates and manages new user and termination requests for new hires
  • In partnership with other TSA’s, candidate is expected to resolve all tier 1 related tickets. Candidate is also expected to perform basic troubleshooting and assign to TSA’s when required
  • Maintain assets, software versions, and product licensing using Desktop Central, JAMF and other management tools
  • Manage and execute the end user side of the vulnerability management program including interpreting reports, finding gaps, and escalating to TSA’s when appropriate to close issues
  • Assisting with setup and troubleshooting of company smartphones / tablets
  • Provide setup and support of video conferencing calls between both internal and external locations as necessary
  • Support the copier and printer fleet within the organization. Resolve basic issues and escalate to vendor when necessary
  • Write documentation and knowledgebase articles when necessary
  • Enforcing all IT Security, Usage Policies, and Procedures
  • Other responsibilities as directed by IT Management


  • High School diploma, GED or equivalent
  • At least 2 years’ of experience in Information Technology, Help Desk, or other IT related positions
  • Working knowledge and experience with business level software and hardware support in a networked environment (LAN)
  • Experience working with Windows operating systems and similar applications
  • Experience with networks system design
  • Must be able to lift 50 pounds
  • Experience working with IT tracking and management tools

  • Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems
  • Hardware or A+ certifications a plus
  • Microsoft Certifications a plus
  • Expertise in Mac operating system a plus
  • Must be able to work as part of a team
  • Must demonstrate excellent communication Skills – (Listening | Questioning | Communicating)
  • Strong interpersonal skills required and able to work with different personality-types
  • Must be able to demonstrate strong customer service and manage user/company expectations
  • Excellent organizational skills required (juggle multiple issues simultaneously)