Customer Service Representative - Candle-Lite

Luminex Home Decor & Fragrance - Cincinnati, OH

Full-timeEstimated: $35,000 - $51,000 a year
Responsible for all aspects of order entry and processing
Supports special customer requests
Communicates with customers by phone or email regarding status updates, tracking number and proof of delivery
Communicates and works with other departments and immediate team members to ensure that specific customer needs and requests are being met
Prepares additional Sales reports as requested
Works with freight forwarders and couriers to coordinate the movement of product and shipments
Responds to export inquiries, processing and completing international shipping papers, advising status of orders, shipping advice, etc. for international air and ocean shipments.
Works with Accounts Receivable to resolve customer invoice disputes on returns
Communicates the customer’s needs effectively to our shipping location
Supports a positive team environment, contributing to other’s tasks and activities when available and needed
All other duties as assigned

Desired Skills and Experience

Education and Experience:
High School Diploma
JD Edwards experience preferred
3 to 5 years of experience in Customer Service/Order Entry, Logistics or Inventory Management Required
Microsoft Office efficiency
Experience working and supporting International Orders
Accurate Data Entry Skills
Ability to work independently
Ability to analyze data
Excellent written and verbal communication skills
Must be able to adapt to change
Positive, outgoing personality

Physical Demands, Including Travel
Vision and hearing correctable to within normal range
Must be able to speak and write clearly and distinctly
Ability to bend and stoop when filing or performing other job related duties
Must be able to work around fragrance oils, potpourri, candles, etc. regularly throughout the day.
Work Environment
Typical office environment – accommodations will be evaluated where needed.

Blue Ash, OH (no relocation provided)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.