Schedule Coordinator - Patient Welcome Center

DaVita Medical Group - Albuquerque, NM3.1

Full Time opportunity - Schedule Coordinator – Patient Welcome Center at our Roma Location

The Schedule Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate time lines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

Essential Functions:
Accurately schedules and coordinates patient appointments for assigned clinics.
The ability to work in a high call volume environment while meeting productivity and quality standards.
Analyzing provider schedules to ensure maximum capacity is met.
Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) entering benefits and all other related activities i.e. transfers, demographic data changes in IDX.
Registers patients in IDX including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
Uses appropriate text templates in the electronic health record, tasks clinic teammates using the electronic health record, and ability to multitask between business office systems and the electronic health record.
Performs other duties as assigned.

Required: High School Diploma or GED equivalent.

Preferred: One (1) year related healthcare experience to include scheduling experience and in verification of eligibility and benefits.

Knowledge, Skills, Abilities:
Must be well organized, detail oriented, and possess excellent customer service skills. Able to problem solve, excellent writing and verbal skills. Knowledge of Medical Terminology, and proficiency with computer systems, Microsoft Word and Excel

DaVita Medical Group is one of the nation’s leading medical groups and is a national medical group with operations in New Mexico, Nevada, Colorado, Florida, California and Washington. It is an exciting time to join DaVita Medical Group NM as we blaze new trails in coordinated care, setting the new standard in New Mexico for compassionate, cost-effective, high quality healthcare.

If you’re looking to make a difference with a large, financially stable, well-recognized medical group, DaVita Medical Group may be the employer for you.

DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.