Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Operations invests in the future of Southwest’s People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction. This role will be a champion of the Operational Team they lead, and they’ll work to provide Customer Service to all internal and external Customers. The Assistant Manager Operations is excited to bring their unique experience and passion for Leadership, where they’ll have the opportunity to drive the future Southwest’s operation .
Additional details:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Verifies that quality work is done in the station and assists in any required area
Reviews payroll and verifies that cash and negotiable items are handled properly
Provides special care, attention, and assistance to all SWA Customers as needed
Assists in hiring and training of Supervisors and station Employees
Monitors staffing in all areas and verifies that overtime is used properly
Assures Employee productivity
Checks all machinery and equipment and coordinates repairs
Performs special tasks or assignments as delegated by the Station Manager
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Must be able to work well with others as part of a Team
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Ability to meet the public and work well under stressful situations
Must be able to effectively communicate verbally by telephone, face to face, and public address systems
Must be able to use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
Must have extensive knowledge in the areas of Customer Service, Ramp, and Operations
Must demonstrate the ability to lead and motivate Education
Required: High School Diploma or GED
Preferred: 4 years of college
Experience
Preferred: Airline Supervisory experience
Licensing/Certification
Preferred: A valid U.S. driver's license
Physical Abilities
Ability to perform physical activities such as lifting (50lbs.) standing, sitting, driving, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling and writing
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Pay & Benefits:
Competitive market salary from $ 92,950 per year to $ 103,300 per year *depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
