Part Time Call Center CTA - RH6994

Grace Federal Solutions LLC - Durham, NC

Part-timeEstimated: $32,000 - $42,000 a year
Grace Federal Solutions is hiring multiple individuals work in a clinical trials call center environment in the Raleigh-Durham area. This is a great opportunity for college students!

Occupational Summary

Perform a variety of research, data base and clerical duties of a routine and technical nature in support of multi-center clinical trials to ensure adherence to protocols and quality of information received.

Work Performed

Collect data by telephone or personal structured interviews within specified protocol windows
Verify all work performed to ensure quality
Track multiple sources for difficult to locate/contact subjects, including site coordinators, to maximize study participation during follow-up phases
Participate in cross-training of interviewing studies to maximize workload and professional growth
Identify and report to the Interviewing and Study Coordinators data quality/quantity problems from review and analysis of standard computer reports/logs/protocol timelines; alert also for database problems
Review prepared standard scheduler and query reports with accuracy and according to protocol timelines
Monitor and summarize status of all data collection activities weekly from computer reports and logs and report to the Interviewing Coordinator and study team during weekly meetings
Monitor and summarize computer-based reports of patients enrolled and forms received and report to data analyst and study coordinator
Maintain computer database entry of telephone calls and conversations
Assist in training new personnel
Perform selected data entry of summary forms and questionnaires according to protocol timelines
Run programmed queries to monitor and evaluate study progress; make recommendations of queries based on findings from the data to verify data entry accuracy
Report periodically to the full project team(s) of interviewing/data tech status of study
Maintain files of all study materials and non-computer information, including source documents
Participate in the development of interviewing guidelines
Recommend new methods for collection and documentation of data
Perform other related duties incidental to the work described above
Must be able to work weekends and evenings

Enhanced computer skills and exposure to relational databases and/or spreadsheet manipulation desired
Prior experience in survey and/or collaborative clinical research environment recommended
Bilingual in US Spanish or Canadian French an asset
Excellent organization and communication skills on the telephone; attention to detail; self-motivated; ability to meet deadlines and productivity standards; and ability to work within a collaborative study team(s)
Education/Training: 4 yr. degree preferred