Partner Success Account Manager, Integrated Property Manager

HomeAway - Austin, TX4.0

Partner Success Account Manager

The HomeAway Partner Success Account Manager (PSAM) is key to promoting and developing a high level of engagement with HomeAway’s Property Managers. Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in HomeAway’s marketplace by growing net booking value from the partner’s listings. You will continuously work to maximize the production potential in the HomeAway marketplace by utilizing and sharing unique data insights, marketing, distribution and revenue management tools with Partners.

What you’ll do:
You communicate daily with portfolio of customers and act as a primary contact point for customers
You deliver high-quality and high-quantity of calls at scale to achieve and exceed targets
You execute on outbound company campaigns
You analyse and prioritize pipeline and outbound activity
As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership
You manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travellers’ pressing needs
Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)
Drive content, rate and availability accuracy and competitiveness on the HomeAway sites to maximize booking conversion
Educate partners on the self-service features available on HomeAway
Support PM partner retention efforts through smooth onboarding of Vacation Rental PM partners
Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at the national level.
Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues, and communicate that feedback internally to help drive continuous improvement.
Create and deliver presentations to Partners and Peers
Represent HomeAway in local markets, trade shows and industry events to build the company’s company profile with Partners
Attend industry events and provide insights face-to-face based on business needs
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Who you are?

A Bachelor’s Degree or equivalent work experience
Proficient in English
3+ years of inside sales experience (B2B sales preferred)
Experience in customer success, account management, ecommerce, software consulting or sales
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
Communication: you adapt communication style and manage difficult conversations and diffuse conflict
Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across HomeAway
Partner Advocacy: you demonstrate a “partner-first” and create “win-win” situations that bring value for both HomeAway and Partners; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at HomeAway
Planning and Quality Delivery: you prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks
Data Driven Business Acumen: you use software, data and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner
Expertise Development: you build and maintain expertise in HomeAway offerings, the VR market, and general ecommerce practices
Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities
Internal Collaboration: you work well with cross-functional teams and use and build internal network
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Benefits & Perks:
Competitive health and insurance benefits
Competitive salary
Annual target bonus or commission
Paid vacation and sick time
Employee Stock Purchase Program
Free snacks and beverages
Frequent company update talks with our leadership team
Free listing on
Electronic, adjustable stand-up desk
Casual dress

Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:
HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.