Part-Time General Merchandise Associate

Twin States Harley-Davidson - Lebanon, NH


Summary Description
Set-up and maintain an appealing retail environment and assist customers with their
shopping and purchase of merchandise.

Key Results Areas

  • Retail Sales of General Merchandise
  • Customer Service
  • Clean & efficient General Merchandise environment

Major Duties and Responsibilities
1) Retail Sales of General Merchandise

  • Assist General Merchandise Manager with attaining retail sales objectives in

General Merchandise.

  • Follow the C.U.S.T.O.M. Selling Process.
  • Assist with set-up, organization, and staging of special events such as Open

houses, of HOG activities, fashion shows etc.

  • Create well-organized presentations, which appeal to our customers.
  • Continuously maintain showroom product availability by stocking shelves and


  • Maintain updated customer mailing lists.
  • Attend training sessions to keep current with merchandising & inventory control

2) Customer Service

  • Provide excellent customer service to all of the dealership’s customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining

individual customer satisfaction.

  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with their selection of merchandise and offer additional product

that compliments the purchase.

  • Accept cash & credit card payments for merchandise purchases. Keep cash

register accurate.

  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints reasonably, showing empathy and a positive attitude,

and demonstrate our commitment to excellent customer service.

3) Clean & Efficient General Merchandise Environment

  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Ensure all non-retail areas of the General Merchandise Department are kept clean,

neat, and orderly at all times.

  • Become familiar and efficient with all phases of the computer system required for

General Merchandise management.

  • Conduct and participate in periodic physical inventory of all merchandise (counts,

reports etc.).

  • Maintain updated customer mailing lists.
  • Assist the receiving department by labeling and preparing products for the

showroom floor.
4) Other Duties

  • As Assigned

Supervisory Responsibilities

  • None


  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Demonstrate professionalism in providing customer service.
  • Review all P.A.C.E. tapes and attend training sessions to keep current in General


  • Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

  • Must have ability to get along with broad customer base
  • Schooling or experience in merchandising and retail sales preferred.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly

Physical Demands

  • Must have the ability to stand and walk the sales floor for most of the day.
  • Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise.

Working Conditions·

  • Majority of work is conducted indoors; however, some outdoor booth sales are

conducted periodically during open houses or other events.

Job Type: Part-time


  • Retail Sales: 1 year (Required)
  • Merchandising: 1 year (Required)