Customer Service Representative

OfficeTeam - South Windsor, CT3.8

Organization Seeks Customer Service Representative!

OfficeTeam has an excellent job opportunity for an articulate, highly-skilled Customer Service Representative looking to expand their career. Are you always outgoing and sociable? This could be a great position for you. This role will be situated in a challenging and dynamic environment. This long term temporary-to-fulltime Customer Service Representative position could be for you, if you're available to work in the South Windsor, Connecticut area!

What you get to do every single day

  • Deliver outstanding, friendly customer service in a timely fashion
  • Receive and send written business correspondence
  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
  • Manage and place incoming telephone calls
  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external
  • Command of Microsoft Excel
  • Customer service experience
  • Strong familiarity with data entry
  • Strong computer skills including customer database systems
  • 2+ years' experience with performing in a goal-driven customer-focused environment preferred
  • Customer service and office administrative skills
  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent problem-solving skills
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • Supportive, positive attitude with a professional demeanour applied to all tasks
  • Strong communication skills, both verbally and in writing
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!