Order Management Specialist (615772)

Systemart LLC - San Francisco, CA (30+ days ago)4.2


Job Title: Order Management Specialist

Location: San Francisco CA 94107

Duration: 04-Jun-2018 - 30-Dec-2018

Rate: $20-22/hr.

Description:
Position Overview

The go-to person for internal and external customers. To handle enquiries on pre-sales and post-sales process.

Job Responsibilities (essential job duties)

  • Generate and deliver accurate sales quote
  • Coordinate the submission of non-standard discount requests
  • Facilitate the submission of product evaluation orders
  • Manage asset transfers
  • Enter and review orders in Client’s online order portal as needed
  • Ensure on time booking of all order types
  • Review sales order packets for completeness and accuracy
  • Interface between sales and manufacturing on shipment schedules and deliveries
  • Timely and efficient processing of Letters of Credit to include any and all amendments
  • Provide timely order status and tracking information
Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing purchase order requirements
Ensure orders adhere to documented Company policies and SOX procedures

  • Facilitate RMA submission per RMA policy guidelines and follow-up with partner until completion
Provides quarter and month end support as needed to achieve corporate goals
Answer internal/external customer questions on sales process and order requirements

Requirements:
Job Qualifications

Bachelor’s degree preferred or relevant 2+ years of job experience
Proven ability to provide exceptional high end customer service
Enjoys working in a fast paced environment
Must be able to multi-task and work under pressure
Multi-lingual capabilities preferred
Ability to solve problems and meet daily challenges
Extremely proficient in Outlook, Word, Excel, Power Point
Enterprise ERP and CRM user experience, such as Oracle, Salesforce.com or SAP, preferred

  • A self-starter, fast learner, detail oriented and conscientious team player. Skillset Required: Description:
Position Overview
The go-to person for internal and external customers. To handle enquiries on pre-sales and post-sales process.

Job Responsibilities (essential job duties)
  • Generate and deliver accurate sales quote
  • Coordinate the submission of non-standard discount requests
  • Facilitate the submission of product evaluation orders
  • Manage asset transfers
  • Enter and review orders in Riverbed’s online order portal as needed
  • Ensure on time booking of all order types
  • Review sales order packets for completeness and accuracy
  • Interface between sales and manufacturing on shipment schedules and deliveries
  • Timely and efficient processing of Letters of Credit to include any and all amendments
  • Provide timely order status and tracking information
  • Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing purchase order requirements
  • Ensure orders adhere to documented Company policies and SOX procedures
  • Facilitate RMA submission per RMA policy guidelines and follow-up with partner until completion
  • Provides quarter and month end support as needed to achieve corporate goals
  • Answer internal/external customer questions on sales process and order requirements
Requirements:
Job Qualifications

  • Bachelor’s degree preferred or relevant 2+ years of job experience
  • Proven ability to provide exceptional high end customer service
  • Enjoys working in a fast paced environment
  • Must be able to multi-task and work under pressure
  • Multi-lingual capabilities preferred
  • Ability to solve problems and meet daily challenges
  • Extremely proficient in Outlook, Word, Excel, Power Point
  • Enterprise ERP and CRM user experience, such as Oracle, Salesforce.com or SAP, preferred
  • A self-starter, fast learner, detail oriented and conscientious team player