Full Job Description
As a Call Center Customer Service Assistant, you will play a vital role in ensuring our customers receive top-notch assistance and solutions to their inquiries and concerns. Your primary responsibility will be to deliver outstanding customer service over the phone, addressing a variety of issues and inquiries.
Customer Support: Handle incoming customer calls professionally, courteously, and efficiently while providing accurate information and assistance.
Issue Resolution: Listen actively to customer concerns, troubleshoot problems, and resolve issues promptly and effectively, striving for first-call resolution whenever possible.
Product Knowledge: Maintain a comprehensive understanding of our products/services to provide accurate and up-to-date information to customers.
Compliance: Adhere to company policies, procedures, and compliance standards to ensure quality service delivery.
Communication: Keep customers informed of any updates, changes, or resolutions related to their inquiries.
Escalation: Identify and escalate complex or unresolved issues to appropriate supervisors or specialized teams for further assistance.
Team Collaboration: Collaborate with team members to share best practices, provide support, and contribute to a positive work environment.
High school diploma or equivalent; some college coursework preferred.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in using computer systems and CRM software.
Positive attitude and a commitment to providing exceptional customer service.