Director, Building Services

Princeton University - Princeton, NJ

Princeton University is seeking a talented individual to join the institution as Director of Building Services. Under the direction of the Facilities Organization’s Assistant Vice President of Operations, and working collaboratively with the campus community, the Director of Building Services is responsible for providing custodial, moving and storage, surplus, event support, pest control, waste handling, and snow / ice removal services to the campus. The Director is to set the strategic direction for the group, as well as ensure the group’s operational components are performing effectively and efficiently. Additional functions include labor relations, implementation of training, financial responsibility for both operating budget and capital funds, quality control, and special projects as assigned by Facilities’ leadership.

The position oversees six (6) managerial staff: one assistant director, three custodial managers, one logistics manager, a recycling / waste manager, and a training / special projects manager. The position oversees fifteen (15) supervisory staff.

The Princeton University campus consists of approximately 11 million gross sf of space with 200 buildings that include residential, administrative, athletic, library, dining, classroom, and research space. and an annual operating budget of $21M. There are approximately 290 employees, most of whom are unionized. In addition to the large-scale custodial operation, Building Services supports a large number of events per year with equipment delivery, setup, and breakdown. The sanitation function handles approximately 5,000 tons per year, plus regulatory waste streams and University Resource Recovery.

The successfully candidate will identify and implement best practices for the department and develop metrics to evaluate and manage performance as well as bringing innovation and emerging trends to the department. This department is the leading edge for both facilities maintenance and sustainability. The position interfaces with a number of high-level individuals across the campuses and leads in a highly professional and collaborative setting.


Essential Qualifications:
Education / Experience – Bachelor’s degree plus at least seven (7) years of leadership experience within a commercial / institutional facilities management or custodial management environment.
Knowledge of Custodial Function – Possesses thorough knowledge of methods associated with commercial / institutional custodial function. Thorough knowledge of safety regulations and safe work practices associated with custodial function. Literacy with sustainability initiatives and efforts.
Collective Bargaining Agreement – Experience administering a collective bargaining agreement.
Financial Management – Experience managing an annual operating budget of at least five (5) million dollars.
Communication and Analytical Skills – Ability to communicate effectively, both verbally and in writing, to a diverse audience, and possess a knowledge of appropriate escalation protocols. Highly developed analytical skills and a strong business acumen.
Customer Service Skills – Understanding of modern customer service theories, practices and methods, and how to apply them.
Managerial Complexity – Ability to successfully handle multiple tasks at once, and be able to determine appropriate priorities. Must be able to make independent interpretations and decisions that are in the best interest of the organization, and that are consistent with the objectives of senior-leadership.
Computer Skills – Must be proficient in the use of business application software and familiar with the use of a computerized maintenance-management software program.
After-Hour Emergency Response – Must be able to respond to emergencies and incidents after normal business hours, as needed, and on short notice.
Essential Personnel – Must be able to function in an essential personnel role, which may include an extended on-campus presence during local, regional, or national emergencies.
The university has engaged Helbling Associates, an executive search firm for this role. Resumes should be submitted online via our talent acquistion system and to Ryan Pugh,

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade
ADM, 080
Standard Weekly Hours
Eligible for Overtime
Benefits Eligible
Essential Services Personnel (see policy for detail)
Physical Capacity Exam Required
Valid Driver’s License Required