Alternative Market Placement Technical Assistant

The Hartford - Charlotte, NC (30+ days ago)3.7

The Alternative Market Placement department (AMP) functions as an insurance agency within The Hartford. We provide coverage options to meet the needs of our agents and small business owners for exposures that fall outside of Hartford’s Small Commercial appetite. The AMP team works with brokers and carriers to place and service these additional lines of business on small commercial accounts. We also provide access to Maxum Insurance (subsidiary) while still allowing for a total account solution within our policyholder services capabilities.

Alternative Market Placement Technical Assistant

Provide direct support to New Business and Renewal Account Managers by processing transactions including endorsements, cancellations, invoicing and other policy request
Solicit information from brokers, agents and small business owners by email and/or phone to assist in the issuance of renewal and new business policies
Respond effectively and promptly to internal and external requests for information and competently prepares documents, policy information and files
Manage incoming personal and team email boxes using superior multi-tasking and priority setting skills
Responsible for consistently demonstrating follow-through and proper documentation of customer accounts
Serves as a technical resource, coach and trainer
Master new automation tools as they become available
Consistently exceeds quality and production objectives


Detail oriented and consistently demonstrates follow-through
Strong Written and Verbal communication skills
Critical thinking skills and ability to understand big picture
Demonstrates both breadth and depth in knowledge of functions and processes in their given area; regarded as an expert and the “go to” person in their given area
Consistently demonstrates a high level of energy, flexibility, and resilience in handling high volumes; demonstrates superior multi-tasking and priority setting
Takes initiative to increase expertise and to learn new skills and continually seeks self-development opportunities

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

Job Function
: Office Support
Primary Location
: United States-North Carolina-Charlotte
: Full-time
Job Level
: Individual Contributor
Education Level
: High School Diploma/GED (±11 years)
Job Type
: Standard
: Day Job
Employee Status
: Regular
Overtime Status
: Non-exempt
: No
Job Posting
: Jun 12, 2018, 10:25:24 AM
Remote Worker Option : No