Are you looking for fulfilling part time work? Do you love your local library? If you enjoy providing first-rate customer service to a diverse population, apply now to join Circulation Services at Central Community Library.
A Library Services Technician I provides exceptional customer service to our patrons by serving the public at the front desk: checking materials in and out, registering and updating patron records, collecting fines and fees on an automated circulation system, operating a cash register, moving library materials from bins to book carts, moving carts to designated locations and working with volunteers. Additional duties may include searching library catalog and locating items for patrons, placing hold requests, and assisting information staff in communicating information about library resources to patrons.
PREFERENCES: Successful candidates will be passionate, creative team players with excellent communication, interpersonal and customer service skills. Cash handling / register experience is a plus.
SCHEDULE: This is a 15 hour per week position. The work schedules vary and will include weekends, evenings and holidays, depending on the needs of the library. Flexibility is a must.
The position is located at Central Community Library in Manassas.
Prince William County offers a wide range of benefits for benefited part-time employees including:
2 Paid Holidays
Sick and Annual Leave
Option to enroll in medical, dental, vision insurance
Eligible to join PWC Credit Union
Hiring Range: $16.53 - $22.29
General Definition of Work, Typical tasks, Knowledge, Skills and Abilities
The statements in this class specification are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
GENERAL DEFINITION OF WORK:
Performs responsible clerical and technical work in support of public library services by providing quality front-line customer service to library customers, patrons and/or vendors. This work involves the application of well-developed skills and working knowledge of library functions, operations, and procedures.
Work is performed under regular supervision of a Librarian, Library Services Supervisor, or authorized designee. May provide work direction to subordinates and/or volunteers.
The Library Services Technician I is the first, fully functional level of the Library Services Technician series, requiring application of the knowledge and skills acquired at the Assistant level, and is capable of functioning without close review within normal and usual work assignments.
Assists library patrons with locating and borrowing library materials
Provides customer service for patrons, including check-in and check-out of materials, issuing library cards, and answering account questions
Explains library policies to patrons and directs complex inquires to the appropriate person
Assists in maintaining the quality and appearance of the library collection: typing and replacing labels, replacing/repairing broken covers and cases, weeding/sorting damaged items
Registers and renews patrons' records; updates patron records; contacts patrons; adds messages to patron records
Shelves books and maintains holds
Collects fines and fees, operates cash register and reconciles daily receipts
Receives, sorts, and distributes mail
Processes periodicals and handles bookings for materials
Operates, opens, and closes the circulation or information desk
Files reference materials; conducts shelf reads, shelves used materials, and processes new books
Assists patrons in use of the library catalog, public computers, copy machines, fax, etc;
Maintains computers and printers
Assists with reading and other special library programs
Maintains stock of various supplies for machines and service desks
Assists in training other Library Technicians, Assistants, Pages and volunteers
KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of library content, operations and procedures; general knowledge of standard office methods and procedures; general knowledge of business English, spelling and arithmetic; physical ability to lift and carry materials weighing 20 lbs.; Physical ability to bend, stoop, stand and sit for long periods of time, and to push book carts weighing 50 lbs.; some knowledge of data entry and report generation; ability to operate standard office equipment such as telephone, computer, fax and copier; ability to make decisions relating to assigned operations within established policies and procedures; ability to speak clearly; ability to understand and follow written and oral directions; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with others; ability to interact with library customers and provide basic customer service.
Education and Experience
Any combination of education and experience equivalent to graduation from high school and 2-3 years clerical/administrative support and customer service experience, preferably including 1-2 years of experience working in a library, bookstore or other library related environment.