Lender Relations Specialist

U.S. Federal Government - Madison, WI4.3

30+ days agoFull-time
Duties
    • Summary This position is located in the Small Business Administration, Office of Field Operations - Region V, Wisconsin District Office in Madison, WI. The incumbent will collaborate with public and private sector agencies, organizations, and individuals to ensure that identified underserved communities have knowledge of and access to SBA and other federal, state, and community programs and resources that support entrepreneurs and small business owners.

      Responsibilities
      • Market all SBA lending programs and service through outreach and marketing.
      • Conduct outreach, training, education, development, lender recruitment, consultation and working with assigned lenders in the District,
      • Conduct face-to-face visits with individual lending institution for the purpose of delivering SBA loan programs and services in the District
      • Conduct or participate in training sessions designed to ensure SBA programs and services are optimized in the various financial organizations served by the District.
      • Provide assistance through consultative and customer interactions with lenders.
      • The incumbent of the position could be assigned various local market duties to be determined upon the selection and strengths of the individual.
      Current SBA and/or Federal employees with status as well as those eligible under a special hiring authority may also apply to this vacancy under job announcement .

      Travel Required 25% or less - You may be expected to travel for this position.

      Supervisory status No

      Promotion Potential 12

    • Job family (Series) 1101 General Business And Industry

    • Requirements Requirements Conditions of Employment
      • You must be a US Citizen.
      • You must successfully complete a background investigation.
      • You may be required to serve on a one-year probationary period.
      Qualifications GS-11 : One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector which has demonstrated experience assisting in commercial, business, or personal loan proposal development, packaging and structuring; assisting with marketing lending programs and services to external customers through outreach activities; assisting with conducting formal training or professional development; assisting with the growth and development of a customer base; and in using a variety of software applications and technologies in all aspects of the job.

      GS-12 : One year of specialized experience (equivalent to the GS-11 grade level in the Federal service) obtained in either the private or public sector which has demonstrated experience working independently in commercial or business loan proposal development, packaging and structuring; marketing lending programs and services to external customers through outreach activities; conducting formal training or professional development; the growth and development of a customer base; and in using a variety of software applications and technologies in all aspects of the job.

      Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site.

      Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

      All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement.

      Education
      If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

      GS-11 : A Ph.D or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree or LL.M if related in an accredited college or university. (Degree or course work should be in areas of business, finance, accounting or a related field.)

      Combination of Experience and Education:
      A combination of related education and specialized experience that together equal 100 percent of the required basic qualifications for the GS-11 grade level.. For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

      GS-12: Education may not be substituted for experience at this grade level.

      APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation . All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education .

      Additional information SUITABILITY, CLEARANCE & REQUIREMENTS : A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

      CTAP/ICTAP APPLICANTS: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.Those new to the federal government will typically be hired at the lowest rate of the salary range for the grade selected.

      Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov .

      Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

      Telework may be available. For information on Telework visit: http://www.telework.gov/

      Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

      OTHER EVALUATIONS : The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.

      How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.

      Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. To preview this questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10282687 . You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position:
      • Education and Training
      • Lender Relations
      • Oral Communication
      • Partnering
      • Writing

      Your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

      1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
      2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
      3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.

      Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

      Background checks and security clearance Security clearance Other

      Drug test required No

    • Required Documents Required Documents 1. Your Resume - must contain the following information :
      • Name, address, telephone number, email address;
      • Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
      • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
      • If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
      • If other than full time you must provide hours worked per week.
      • An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.g., current and/or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.) who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
      • PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
      • Should you submit multiple resumes, only the latest uploaded resume will be reviewed .
      2. A complete Occupational Questionnaire
      3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible.
      • If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
      • If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (to include member 4 copy of your DD-214 showing character of service)-see VetGuide ;
      • Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov .

      If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • Benefits Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.