This application is for a full-time, residential (live on campus), seasonal staff position.
The Omega Seasonal Team Experience
Omega’s seasonal team experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning oriented environment.
Contribute meaningful work – join a team of people who are passionate about contributing to a meaningful cause
Learn and grow – enjoy access to specially designed Holistic Education Program classes, trainings, and events
Immerse in nature – explore Omega's beautiful 250-acre campus and amenities
Seasonal Staff Commitment
We seek individuals who are professional and committed to providing exemplary work in support of our mission, who can live in community harmoniously, and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal Staff members represent Omega as excellent stewards of professional and compassionate service. The work and customer service that they provide are an integral part of their time here. Every interaction staff have with fellow team members, participants, teachers, and colleagues are at the heart of creating the Omega experience.
The Omega Wellness Center is Omega’s campus ‘spa’, offering a variety of services (over 45) such as massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high volume center and require a staff that can handle a fast paced work environment – answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way.
Our goal is to ensure the highest quality of customer care. This goal is met when staff:
- Acknowledge, greet and welcome guests; assisting them with their inquiries while being helpful and courteous at all times
- Anticipate and address guests' questions and concerns, using clear and precise communication
- Approach all encounters in a friendly, warm, and professional manner
- Show a willingness to find the answers if they do not know them
- Are understanding and patient with guests and co-workers
- Notify Manager to any guest or Provider concerns as soon as they occur
The Wellness Concierge helps set the tone for a guests Wellness experience and are the first exchange someone has with us. Their role is to address reservations and act as a consultant and ‘expert’ trained on the following:
45 services, along with any Featured Services on promotion
The skill set of 50+ providers
Optimal booking times for each guest type
All special workshop schedules, campus events, daily open classes, meal times, etc.
Wellness policy and procedure (conveying/upholding our cancellation policy along with review of our confirmation, which details date/time/service/duration/location)
How to promote multiple bookings to our guests to ensure a richer and more memorable experience
How to handle guest complaints, guest no-shows and general guest concerns
How to navigate the Cenium booking software, credit card machines and phones with ease and proficiency
Processing all point of sale (POS) transactions (services and upgrades, tips and retail)
Must follow all Campus COVID protocols
Their daily role is to:
share information on our services, hours of operation and campus events
Actively promote services and products and address questions that may arise from guest
Check in guests:
read guest notes at start of shift, prepare forms in advance, process payments (no longer ‘in advance’ as previously noted) (charge credit card and procure signature, process annex location sales)
Call/e-mail guest no-shows and alert of charges, receive and note complaints, answer general questions
clean daily, stock and restock treatment rooms (including annex), maintain ongoing cleanliness throughout. At closing pull trash, recycle and linens
Receive, fold and stock linens (2 times/week), launder in-house items, run errands, make copies of intake forms, deliver notes to guests/providers
Other duties as required by supervisor
Maintain a friendly and professional attitude at all times while working successfully in a high paced, demanding environment
Communicate often and thoroughly with entire team about guest, provider or operational concerns
Monitor wellness email throughout shift and respond in a timely and precise manner
Maintain the confidentiality of our guests, and the wellness providers
Notify manager of any concerns:
guests, providers, facilities, operations ASAP
Lift, carry, push, pull or otherwise move objects as needed. Some items (linen bags) can be heavy
Ensure personal appearance is clean and professional
Strong computer skills – proficient in excel and word and ability to learn complex software systems (mathematically and database capable)
Excellent communication skills – those beyond the basics of listening and speaking
A fast learner, detail-oriented, flexible able to multi-task and at high speed
Ability to utilize software and phones with skill and proficiency
Customer service and customer experience driven
Organized and strategic with an ability to resolve matters quickly
Possess a friendly and outgoing personality, enjoy working with others
Ability to multi-task on many levels and at high speed
Comfortable with cleaning tasks such as taking out trash, vacuuming, and other general cleaning
Ability to sit in an office for long periods
Ability to navigate a hilly campus in diverse weather conditions
Some standing and reaching may be required and other special projects such as filing may be required which would necessitate the ability to lift up to 20 pounds, open filing cabinets, and bend or stand as necessary
Ability to lift, carry, push, pull or otherwise move objects up to 20 pounds regularly and up to 50 pounds on occasion
Seasonal staff work full-time for six months, between late-April through the end of October. Seasonal staff receive a compensation package that includes:
Three delicious meals per day in our mostly vegetarian Dining Hall
Access to Omega’s team member benefits
- This compensation package is at minimum equivalent to the New York State minimum wage.
Before submitting your application, please read our Frequently Asked Questions and Department Descriptions.
We encourage dedicated people of all ages (18 and over) to apply. Applicants with disabilities may be entitled to reasonable accommodations to assist in completing this application to the extent required by applicable law. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing undue hardship on Omega, such as providing an application with larger font for applicants with impaired vision. Please inform Omega’s People & Culture Department if you need assistance completing any forms or participating in the application process at email@example.com .
Omega Institute is an equal opportunity employer. We seek diversity within our staff that reflects the diversity of the communities we serve.