Loss Mitigation Specialist

First National Bank of America - East Lansing, MI3.8

First National Bank of America’s Resolutions Department is looking for a friendly and professional candidate to join our team in providing borrowers with solutions for resolving their delinquent accounts. The candidate must be able to problem solve and have great attention to detail. They must also collaborate within our team as well as other departments throughout the bank. This is a Full- time position, Monday – Friday 8-5, some flexibility

Work directly with foreclosure case managers
Work with title companies
Review and draft deed in lieu of foreclosure documents
Review mortgage documents
Draft letters and correspondences for internal and external use
Resolve client questions or problems ensuring a resolution
And any other duties
Perform routine customer calls and correspondences
High School Diploma/GED
Proficient use of Microsoft Word and Excel
Strong attention to detail
Ability to prioritize and meet deadlines
Previous Customer Service experience
Knowledge of mortgage documentation, title work or real estate experience a plus but not required, entry level para-legal