College Tour Guide

FD Tours - Washington, DC

Contract

FD Tours offers college tours throughout the Mid-Atlantic region for high school students (parents and guardians are also welcomed to attend). The tours are designed to provide detailed information about colleges and universities, and to assist families in the college selection process.

We are seeking personable, professional tour guides to offer students an exceptional experience while visiting college campuses. In this role, you will be responsible for engaging students in an informative and interactive manner. You will provide a wealth of information regarding the college and its history and answer any questions students might have to the very best of your ability.

Job responsibilities:

  • Attendance at mandatory team meetings prior to all scheduled tours
  • Assist with preparing backpacks for tour participants
  • Promote tours to prospective students and parent via social media (bonus potential available)
  • Provide on-site support for bus transportation to and from college/university
  • Greet all students promptly at scheduled tour times
  • Outline the tour and timeline before beginning
  • Determine if any guests have physical restrictions that should be considered
  • Clearly and articulately provide information to guests in an engaging manner
  • Answer any questions that the students and their parents have
  • Point out location of lavatories and water fountains along the way
  • Demonstrate extensive knowledge of our facility and related topics
  • Remain calm, friendly, and enthusiastic at all times
  • De-escalate any tension with difficult guests
  • Escort students through the tour, taking breaks as needed
  • Organize activities to encourage group interaction
  • Provide necessary assistance to students on the tour
  • Keep the tour moving on schedule while still being considerate of students
  • Know all safety and security protocols, should they be needed
  • Provide updates to Project Manager on a consistent bases before and during tours

Position Requirements:

  • Valid driver’s license
  • High School Diploma or equivalent required; Associate’s or Bachelor’s Degree is a plus
  • Significant work experience in customer service prefered
  • Ability to memorize and recite facts clearly and accurately
  • Fluent in English; bilingual a plus
  • Exceptional verbal communication and interpersonal skills
  • Basic computer skills, including email and word processing
  • Enthusiastic, engaging, and informative way of speaking
  • Ability to remain calm and collected when dealing with difficult guests
  • Passion for learning and willingness to continue to acquire relevant knowledge
  • Maintain a professional appearance at all times

Selected candidates must be willing to submit to a drug test and background check. If selected, you will also be asked to submit a bio and professional photo for the company’s website.

Job Type: Contract

Salary: $125.00 /day

Experience:

  • Basic Computer Skills: 1 year (Preferred)
  • Bilingual: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

License:

  • Driver's License (Required)

Full Time Opportunity:

  • No