TSHM Visitor Services Representative

Bullock Texas State History Museum - Austin, TX

Part-time

State Preservation Board (SPB)
Posting # 2020-022

**As we are a state agency, a fully completed state application is required.**

TSHM Visitor Services Representative (1 position available)

Job Type: Part -Time, 20 hours a week, Varied shifts Sunday through Saturday
Posting Dates: November 21, 2019 - December 10, 2019
Hiring Rate: $12.00 /per hour

Organizational Overview:
The Texas State Preservation Board (TSPB) was established for the purpose of preserving, maintaining, and restoring the State Capitol and the 1857 General Land Office, which houses the Capitol Visitors Center. Since that time, the operations have been expanded to include: operating the Bullock Texas State History Museum and the Texas State Cemetery, and maintenance of the Governor's Mansion. The TSPB provides educational programs centered on Texas history, government and culture for the benefit of the citizens of Texas and its visitors.

Position Summary:
Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum. VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas. VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making recommendations to enhance the visitor experience. In the IMAX they provide high- quality concessions service, greeting and directing guests at points of entry, scanning tickets, coordinating crowd management on high-volume days, and ushering and cleaning inside the theaters between shows. VS Reps are knowledgeable about Museum exhibitions, films and programming, as well as museum amenities such as the Museum café, store and parking and surrounding areas within the Capitol complex. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
VS Reps are part of the greeting team for school field trips and provide directions and logistical assistance with bus parking. VS Reps are provided comprehensive training on all department functions including POS systems and procedures. VS Reps receive free parking, a free individual Museum membership and discounts in the Museum store and café, and access to the Museum’s American Alliance of Museums membership. Positions offer a friendly, fun work environment with opportunity for advancement.
Due to the nature of often fast-paced work, VS Reps must be able to stand for extended periods while serving guests, move concession products weighing up to 50 pounds, adjust stanchions and way finding signs, and utilize basic cleaning equipment. *Work schedules and assignments are based on the Agency's 365 day-per-year schedule and may vary to include weekends, evenings, and holidays, including on short notice.

Minimum Qualifications:

  • A high school diploma or GED equivalent.
  • An outgoing, friendly, and welcoming personality.
  • A minimum six months of customer service experience in a theater, retail store or similar environment.
  • Three months cash handling experience in a retail or related environment that reflects accurate and secure processing of cash, check, and credit card transactions.
  • Exceptional organizational and time management skills; ability to pleasantly interact with all guests, co- workers, and volunteers.
  • Proficient using Microsoft Office software and ability to learn POS and scheduling software.
  • Ability to work a minimum of 20 hours per week; shifts scheduled weekly, and may vary from week to week.

Preferred Qualifications:

  • Quantifiable experience working in a movie theater and/or concessions stand.
  • Nine months’ experience with fast-paced sales environment such as in retail or hospitality.
  • Experience in using a point-of-sales (POS) system.
  • Experience counting down and balancing a cash drawer and reconciling transactions.
  • Experience serving customers in a museum or cultural institution.
  • Experience in public speaking/ communicating with groups.
  • Bilingual language skills, Spanish preferred.

An Equal Employment Opportunity Employer

**As we are a state agency, a fully completed state application is required.**

To Apply:
Submit a fully completed State of Texas application to the SPB by:
Fax: (512) 463-3372
Mail: 201 E. 14th Street, Suite 950, Austin, TX, 78701
Email: See: http://www.tspb.texas.gov/spb/employ/employ.html

**As we are a state agency, a fully completed state application is required.**

For an application and additional information: See: http://www.tspb.texas.gov/spb/employ/employ.html or call: (512) 463-5495.
**As we are a state agency, a fully completed state application is required.**

For consideration, applications must be received by the SPB by the close of business on the final day posted.
Only candidates selected for an interview will be contacted.

State Job Title: Customer Service Rep I Classification: 0130 Salary Group: A-09

Veterans:
Military Occupational Specialty Codes (MOS): Army: 15P Aviation Operations Specialist; Navy: Ship's Service man; Coast Guard: Yeoman; Marine: 0100 Basic Administrative Marine; Air Force: 3F1X1 Services; 3F5X1
Administration.
Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training into civilian job terms, qualifications and skill sets or for additional Military Crosswalk information go to http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

EEO Statement:
The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, or Veteran status. In compliance with the
Americans with Disabilities Act (ADAA), if you require reasonable accommodation in the interview and selection process, please call the agency's ADA Coordinator at (512) 463-3633.

Selection Information:
At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration
Reform and Control Act. All males who are age 18 through 25 are required to register with the
Selective Service and may be asked to present proof of registration or exemption from registration upon hire.

The State Preservation Board uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
An Equal Employment Opportunity Employer

**As we are a state agency, a fully completed state application is required.**

Job Type: Part-time

Salary: $12.00 /hour

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

Work environment:

  • Front desk

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • People-oriented -- enjoys interacting with people and working on group projects

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply