Pharmacy Intern - Northeast Ohio Giant Eagle locations

Giant Eagle - Brooklyn, OH3.5

InternshipEstimated: $21,000 - $27,000 a year
Position Summary :
The purpose of this position is to join and contribute to a service conscious pharmacy team who will consistantly build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient , team member and company outcomes.

About Us :
Giant Eagle Inc., ranked 35th on Forbes Magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.

Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We're creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.

Job Responsibilities :
Immediately acknowledge and welcome patients with compassion and a smile at all pharmacy entry points.
Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist
Use the pharmacy computer to complete all actions necessary to maximize efficiency and customer service at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to:
  • search for patients and profiles
  • determine dates of fill and pick-up
  • determine prescriptions sent to Central Fill
  • quote cash prices of prescriptions
  • check on-hand counts of medications
  • enter invoices.
Finalize sales using cash register according to established procedures including the Point of Sale Policies
Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
Perform all supporting duties to contribute to the safe and efficient dispensing of all patient medication/durable medical equipment by following all quality assurance policy and procedures including selecting and counting medication
Comply with all Giant Eagle and Pharmacy policies including HIPAA and Pseudoephedrine
Perform all data entry functions including but not limited to:
  • Entering patient personal data and insurance information
  • Entering all prescription information including calculations, free form directions, medications/durable medical equipment and proper documentation for transmitting to insurance companies
  • Review profiles for appropriate billing choices and alert pharmacists appropriately for drug utilization reviews
  • Calling and resolving third party rejections and rebilling claims
  • Entering and processing refills and adding patients to Refills on Time Program
  • Processing Medical Expense Reports
Assist in the execution of all company initiatives and programs
Maintain proper inventory levels by submitting on line order, adding and adjusting order points, order quantities and on-hand counts in the computer and assisting manager in preparation of physical inventories
Maintain a neat and clean work environment to ensure Company and government requirements are met
File written prescriptions daily
Assist team members with tasks to ensure department runs efficiently
Review all appropriate service and business metrics and assist team on action plans to improve outcome
Perform all regular duties of Pharmacy Technician
Little or no financial or budgetary responsibility

Reports To :
Team Leader, Pharmacy

Education and Training Required :
High school diploma or equivalent
Bachelors Degree - Must be currently pursuing a Pharmacy degree

Experience Required :
0 to 6 months

Work Environment :
Normal office environment

Physical requirements :
Carrying Up to 25 pounds
Lifting Up to 25 pounds

Competencies Required :
Customer Focused
Gets Things Done
Interpersonal Skills
Problem Solving
Respect for Self and Others

Equipment Used :
Cash Register
Deposit Safe
Drive Thru
Fill Station
Ordering Machine
Safety Cutter

Age Requirement :
At least 18 years of age