King County Library System (KCLS) is seeking a customer-oriented Library Technical Assistant (LTA) to provide service to the Bellevue region of King County libraries, which includes three unique community libraries providing service to the city and surrounding area of Bellevue.
This position is a temporary, part-time (20hr/wk) opportunity lasting through the end of 2019.
The Library Technical Assistant (LTA) position primarily works at the front-desk of the library, often serving as a first point of contact for patron questions, library technology issues, locating materials and programs, and help with library accounts in person or over the phone. Occasionally this position may have additional assignments such as troubleshooting the Automated Material Handling (AMH) system.
The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience and be comfortable and confident working directly with diverse communities.
WHO MAY APPLY: This position is open to all internal and external applicants.
The work schedule for this temporary PT20hr/wk LTA position is as follows and must be worked as-is:
WEEKS 1 & 3
Monday, 4:15pm - 9:15pm at Bellevue
Tuesday, 12pm - 5pm at Bellevue
Friday, 10am - 3pm at Crossroads
Saturday, 9am - 2pm at Bellevue
WEEKS 2 & 4
Sunday, 12:15pm - 5:15pm at Lake Hills
Monday, 12pm - 5pm at Bellevue
Tuesday, 12pm - 5pm at Bellevue
Friday, 10am - 3pm at Crossroads
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, KCLS creates opportunities through meaningful connections by acting as the knowledge sharing center for over 1.3 million diverse patrons spanning over 2,000 square miles in King County; this community support includes an unparalleled collection of stories, books and library materials, resources, technology, services, and programs.
Approximately 1,400 engaged and passionate staff provide service in 50 library locations and through community engagement using various outreach programs and virtual assistance. The service area of KCLS includes the cities, towns, tribal lands, and unincorporated districts throughout King County with the exception of the city of Seattle.
The King County Library System values diverse perspectives, life experiences, and differences. KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all. Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position.
For more information about King County and KCLS, please visit the following links:
KCLS Capitol Bond Projects
King County city profiles
King County school districts
Cost of Living calculator
King County attractions
EXAMPLES OF DUTIES:Essential Duties/Major Responsibilities:
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
Moves, distributes and assists with processing incoming and outgoing materials manually and using material-handling equipment.
Identifies and resolves material handling issues within the scope of duties.
If assigned, troubleshoots problems escalated from the basic level of AMH support and contacts vendors, as necessary.
Assists patrons in the basic use of library technology, equipment and resources. Reports needs for repair and non-routine maintenance to ITS, as appropriate.
Assists patrons with check-in and check-out, and with locating materials at a branch and within KCLS.
Provides directional and basic information and basic navigation assistance to patrons.
Answers phones and email messages and provides requested information to patrons and staff or redirects to appropriate source.
Sorts and distributes mail.
Registers new patrons. Maintains, manages and handles library accounts.
Assists with promotion and display of materials, services and programs.
Performs daily cash handling and register functions. Prepares daily deposits and Monthly Revenue Report entries.
Orders and maintains office and equipment materials and supplies.
Assists with opening, maintaining, and closing libraries.
Shelves and maintains order of materials.
Assists patrons and staff with scheduling and using facility including meeting rooms.
Participates in activities such as committee work, training, staff meetings, etc.
Performs other related duties, as assigned.
DESIRED MINIMUM QUALIFICATION:Education and Experience:
A typical way of obtaining the knowledge, skills and abilities necessary to successfully perform the essential duties of the position is:
High school diploma or GED equivalent.
One to two years of work experience in an environment serving the public interest.
One to two years of experience utilizing computer hardware, software and peripherals.
Experience with the use of library technology and equipment.
Classroom and on-the-job training to learn routine PC and software configuration and maintenance.
Or other combination of education, experience and training that provides the required knowledge, skills, and abilities to perform the duties and responsibilities of the classification.
Necessary Knowledge, Abilities and Skills:
Considerable knowledge of customer service techniques in a wide variety of situations and on behalf of a widely diverse patron population.
Ability to develop and maintain positive and inclusive relationships with peers and patrons.
Ability to read, speak, write and understand the English language.
Ability to resolve patron complaints and handle difficult situations involving patrons and patron behavior.
Skill in listening to, understanding and interpreting information received from employees and patrons.
Ability to uphold the principles of intellectual freedom.
Working knowledge of basic computer hardware, software and peripherals maintenance.
Skill in the use of e-mail, work related applications, and the Internet.
Ability to sort in alphanumeric order.
Skill in performing basic math operations.
Knowledge of or ability to learn the Dewey Decimal System.
Skill in assessing situations and problems, and logically finding solutions.
Ability to learn KCLS circulation system, policies and procedures.
Ability to handle the physical aspects of the job such as pushing and pulling book carts, lifting and carrying boxes of books, reaching and stooping with several books in hand.
Skill in using a wide range of office equipment.
Ability to evaluate and address multiple priorities at once and adapt to changing needs.
Skill in time management.
Ability to clearly and succinctly communicate ideas and thoughts, both verbally and in writing.
Customer Focus - Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equity, and forge meaningful connections.
Valuing Diversity - Manages relationships with all kinds and classes of people inclusively and equitably; respects, values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics, Values and Judgment - Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization values, moral principles, and accountability through behavior, character, and action. Defends intellectual freedom and confidentiality.
Professional and Technical Knowledge - Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.
Approachability - Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.
Dealing with Ambiguity - Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can 'let go' and move forward in uncertainty.
Teamwork/Collaboration - Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrates their own and team members' strengths and differences.
Successful completion of KCLS driving program and requirements prior to driving assignment.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
While performing the duties of this job, up to frequently on feet standing and walking with sitting occasional. Constantly handling, grasping and frequently reaching at waist level, finger manipulation and use of mouse; occasional reaching below waist and bending, squatting and may up to frequent twist at waist. Seldom will crawl. The employee will frequently lift/carry 5 pounds and seldom lift up to 35 pounds and will occasional need to push/pull carts using light force and seldom moderate force.
Work is performed in a library environment with some hectic or demanding situations. The position experiences frequent interruptions and maximum flexibility is required. Varied work hours, including weekends and evenings, which may change periodically, constant standing, extensive close work (eyestrain) and extensive PC monitor work are required. May encounter situations that involve behavioral issues.