Help Desk Technician

United States District Court - Chicago, IL (30+ days ago)4.4


Announcement Number:
2018-18

Court:
US District Court Northern District of Illinois

City, State:
Chicago, IL

Court Website:
http://www.ilnd.uscourts.gov/

Permanent Position:
Permanent

Job Grade:
CL 22-01 to CL 24-61

Minimum Salary:
$29,493

Maximum Salary:
$65,804

Closing Date:
04/26/2018

Link to Original Job Post:
https://www.governmentjobs.com/careers/uscourtsilnd?

Position Description

POSITION OVERVIEW

The United States District Court for the Northern District of Illinois is currently accepting applications for a Help Desk Technician. This position is located in the Clerk’s Office in Chicago, Illinois, and reports directly to the Systems Supervisor. The successful candidate will work in a team environment providing support to the staff of the U.S. District Court.

POSITION DUTIES AND RESPONSIBILITIES

Core responsibilities include:
Receive and respond to personal computer help desk calls and emails, log computer problems, and assist with the routine problems. Escalate problems that are not quickly resolved via the telephone or email to the next level.

Provide information and assistance to users on software applications, such as Microsoft Office Suite and Court specific applications.

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

Utilize and maintain the help desk tracking software.

Assists with desktop and laptop imaging and installation as needed for both new hires and replacement systems.

Provide support for mobile computing devices and mobile access.

Perform inventory of control duties and prepare excess equipment for disposal.

Assist with preparing draft newsletters, reports, emails and other correspondence.

Assist with on boarding of new users.

Performs other related duties as assigned.

Qualification

The successful candidate must have basic knowledge of networked PC-based workstations. Basic knowledge of standard office equipment, such as personal computers, laptops, mobile devices, and tablets is required. Must be proficient with software applications, such as Microsoft Office Suite. Ability to communicate technical information effectively both orally and in writing to end users is required. Ability to interact effectively with others, provide customer service and resolve difficulties while complying with regulations, rules and procedures is required. This position will require lifting and carrying computer equipment. Basic knowledge of audio/visual/teleconferencing systems and VoIP phones is preferred. The selected candidate will be subject to a FBI fingerprint check as a condition of employment, and may be subject to periodic updates.
General Experience

Compensation and classification level will be set based on the work experience, qualifications, educational background and salary history of the successful candidate. To qualify at a CL 22, an applicant must be a high school graduate or equivalent. To qualify at a CL 23, an applicant must be a high school graduation with two years of general experience. To qualify for the CL 24, an applicant must have one year specialized experience equivalent to work at a CL 23.

General Experience: Progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience.
Specialized Experience

Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.
Benefits

The United States District Court offers a generous benefits package to full-time, permanent employees. Further details regarding Federal benefits may be viewed at: ILND Benefits
How To Apply

Consideration will only be given to those who apply through the court's online applicant tracking system and provide a cover letter and resume by April 26, 2018. To view openings and to apply, visit our applicant tracking system at: ILND Jobs

Due to the volume of applications received, the Court will only communicate with those applicants who will be interviewed. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed.

Prior to appointment, the finalist candidate will be required to satisfactorily complete a criminal background investigation. The Court requires employees to adhere to a Code of Conduct which is available upon request. Direct deposit is required for payment of compensation for employees. Employees of the District Court, Northern District of Illinois are excepted service appointments. Employees are considered at-will and are not covered by federal civil service classifications or regulations. Applicants must be U.S. citizens or eligible to work in the United States.

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice.