Cruise Director

American Cruise Lines - Columbus, OH3.4

Full-time
Overview
Make every guest memory fantastic - that's the mission.

The Cruise Director leads the guest experience on our overnight cruise ship and is responsible for engaging guests in each destination through a series of tours and events on and off the cruise ship. As a Cruise Director with American Cruise Lines, you will be responsible for managing tours, entertainment, and onboard activities that complement and embellish each unique itinerary we offer.

This position requires an energetic and creative person who has a passion for guest satisfaction. It is a unique opportunity for a recent college graduate building on existing events management experience, or an established industry professional moving to an upscale resort atmosphere.

Living and working on-board our cruise ships affords our Cruise Directors to travel throughout the United States, visiting the most captivating places along the way. In addition, all on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!

#Hospitality/Restaurant

Responsibilities
Arrange and confirm shore tours, on board entertainment and lectures, then accompany guests on each as the company representative
Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service
Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements
Communicate changes confidently to guests
Learn every guests name and preferences
Promote on board sales and brand loyalty program
Qualifications
Bachelor’s Degree in hospitality, tourism, or event management
Enthusiasm, confidence, and a can-do attitude
Previous experience in an upscale hotel, resort or entertainment industry
Excellent time management and attention to detail
Ability to pass a pre-employment drug test
Live and work on board with a flexible rotation schedule for time off
US Citizenship or legally authorized to work in the United States

Perks:
Benefits package including medical, dental, and matching 401k
Paid travel
No living expenses aboard the ship (room and board are included)
Training programs to support you
Continuous growth in the company

About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.