Customer Relationship Representative (Financial Industry)

Jack Henry - Springfield, MO (30+ days ago)3.6

Job Description

Jack Henry & Associates, Inc. a leading provider of technology solutions and payment processing services primarily for the financial services industry is seeking a Customer Relationship Representative for our Finance / Accounts Receivable team.

The Customer Relationship Representative manages contact with external customers in regards to their Invoice and Contract related questions to facilitate a productive long-term relationship in addition to assisting less experienced peers to build and maintain customer relationships with their interactions. You will provide support to internal Sales teams and Customer Relations Managers (CRM’s). The successful candidate must be a self-starter in demonstrating the ability to problem solve within multiple internal systems both independently and in a team environment as well as juggle the changing demands of a fast-paced business environment. If you are interested in this position, please apply on or before September 28, 2018.

The position can be based in one of the following office locations: Springfield, MO.


Associates degree.
Must have a minimum of 10 years of experience in Banking or Finance industry.
Must be able to travel up to 25% to attend professional conferences, additional offsite training and Jack Henry meetings that would be across different office locations.

Bachelors degree in Finance or Accounting.
Experience with JHA Software applications.
Customer Support experience in handling complex issues over phone.

Ensures close working relationships are built and maintained with all levels of accounting customer staff and management, facilitating the long-term viability of the customer relationship in regards to their billing.
Ensures communication with each customer is carried out, including regularly scheduled conference calls or possibly on-site visits.
Ensures all issues are properly identified and tracked. Oversees research and resolution of reported billing issues.
Tracks and manages the resolution of all billing issues for new customers.
Attends regional and national user conferences
May research unapplied payments and open credits, issue refunds, apply credits or deposits to invoices, resolve past due balances, make adjustments to customers’ accounts receivable records, or process contract terminations.
Assists less experienced peers.
May act as a team leader.
Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.