Non-Exempt, Full Time
NOC Shift Supervisor
ClearPointe manages server and network infrastructure, 24/7. We are a services oriented business managing Information Technology world-wide, where each client is unique in its IT needs. This position will require an experienced IT professional with a diverse set of IT skills.
The NOC Analyst handles alerting of network problems and works to resolve them. He/She analyzes the problem and, depending on problem complexity and resolution time constraints, either solves it or seeks help. The NOC Analyst utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. He/She takes responsibility for handling incidents and following them through completion or escalation. Upon successful resolution, he/she finalizes the task according to company policies for incident management. Job duties also include recording the problems encountered and techniques used to solve it for future reference.
NOC Analysts should be capable of solving a variety of network problems, including those that may not have standard resolution methods. In such cases, NOC Analysts should be able to apply methods based solely on their own technical knowledge. This position requires a person who can think ahead so as to implement proactive measures. Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.
PLEASE SEE ATTACHMENT FOR DETAILED JOB DESCRIPTION OF NOC ANALYST POSITION.