Make every guest memory fantastic - that's the mission.
American Cruise Lines, the largest cruise line in the United States, is seeking Cruise Directors to join our brand new ships which travel throughout our nation on week long cruises. We provide highly customized experiences to each guest on our small, luxury ships. The Cruise Director is the front line of this service and is responsible for engaging guests in each destination through a series of tours and events on and off the cruise ship. As the Cruise Director, you manage the tours, entertainment, and fun on-board. We cruise to culturally significant places, so each day has to offer something unique.
As as an active manager on-board, the Cruise Director position is a career that will keep you moving. While living and working on-board our cruise ships you will be traveling around the United States, visiting the most unique places along the way. Each offers something special and we have to provide access to it through a series of carefully coordinated tours and lecture events.
This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person who has a passion for guest satisfaction. It is a unique opportunity for a recent college graduate building on existing events management experience, or an established industry professional moving from an upscale resort atmosphere.
Arrange and confirm shore tours, on board entertainment and lectures, then accompany guests on each as the company representative.
Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.
Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements.
Communicate changes confidently to guests.
Learn every guests name and preferences.
Promote on board sales and brand loyalty program.
Bachelor’s Degree in hospitality, tourism, or event management
Enthusiasm, confidence, and a can-do attitude
Previous experience in an upscale hotel, resort or entertainment industry
Excellent time management and attention to detail
Ability to pass a pre-employment drug test
Live and work on board with a flexible rotation schedule for time off
US Citizenship or legally authorized to work in the United States
Benefits package including medical, dental, and matching 401k
No living expenses aboard the ship (room and board are included)
Training programs to support you
Continuous growth in the company
American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!