Full Job Description
Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients.
For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards.
Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique’s steady growth creates regular opportunities for career advancement and professional development-for ALL of our employees
Introduction to Role:
Unique Dental Scheduling is a remote call center . You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. We believe that each job or role a person has with any company is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, (AHT) your average time spent on a call, (Conversion) how often you are able to schedule a patient, and (Adherence) meeting the minimum time spent on the phones.
(IF DENTAL EXPERIENCE):
If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments ; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply.
Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday – Friday or Tuesday –Saturday, mid-day and evenings. Our agents’ schedules are the same week after week for our employees' convenience and consistency.
Those who are successful in this role have traits such as:
Multitasking
Computer savvy (including typing speed of 40wpm)
Eagerness to assist
Excellent customer service
Reliability
Excellent use of English language
Fluency in Spanish highly preferred
Essential Duties and Responsibilities:
Answer calls within 3 seconds or less.
Complete a standard call within 5 minutes.
Provide excellent patient care/customer service at all times.
Manage time efficiently while both on and off the phones.
Prioritize tasks/calls in order of importance.
Respond cooperatively to constructive criticism.
MUST be able to ensure a distraction free work environment
Education/Experience Requirements:
High school diploma or equivalent required
2 year post high school education preferred
1-2 years customer service experience required; phone-based highly preferred
Additional Requirements:
Must have high-speed internet connection.
Must pass a pre-employment background screen.
Must successfully pass ALL pre-employment assessments.
Must provide two work references with their current contact information at time of the interview.
Summary of Employment:
The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers.
Available schedules:
Full-time, 12:30pm - 9:00pm EST
Benefits:
Unique offers a full suite of benefits including:
Healthcare through Humana
Dental, Vision-premium paid
Dependent Care FSA
Employee Assistance Program
Paid vacation and sick leave
Paid Holidays
401k; 4% company match
Life insurance, premium paid
Long-term disability, premium paid
Short-term disability
Professional development
Bonuses
Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.