Security Operations Manager

Verizon - Ashburn, VA3.9

Full-time
What you’ll be doing...

Verizon is adding a US Regional Identity & Access Management (IAM) Manager to our managed security service team reporting to the Global IAM Director. You will support strategic enterprise clients across the region and help to drive strategy around various managed identity and security initiatives. This is an opportunity to work on the cutting-edge of information security.

Responsibilities Include:
Managing the US IAM operating activities within the US to include Tier-2, Tier-3, contractors and associated personnel
Provide first line supervision to direct reports
Provide Incident Management, Change and Problem Management oversight
Escalation management for all operational functions and for customers
Produce and review aggregated performance metrics for operational and project tracking
Working with Peers in EMEA and APAC, establish and maintain IAM processes and procedures across all regions and products to guarantee quality of service 24x7
Works with Project Management to ensure timely and efficient delivery of operational projects
Ensure team compliance with Security Standards such as GSA, ISO9K or ISO27K and the ISMS systems in use by US IAM
Working with Sales to help grow the business
Provides expense and capital planning, and profit and loss analysis for IAM in the US region
Prepares and presents reports on department activities for executive management
Performance management, staff development (including training and career development), balance of teams, capacity and skill sets, and collaborating with delivery teams across the Verizon entities
Contribute to creating cohesion, driving performance and leadership as well as service improvement
Governance of service delivery including reporting, analysis, recommendations for improvements and follow-up
Nurture working relationships with key other service delivery teams within Verizon
Habitually review existing methods and approaches, addressing any communication or process gaps
Manage operations focused programs such as training, client advocacy, transition to operations, change management and knowledge transfer, and will drive new areas for improvement
What we’re looking for...

You’ll need to have:
Bachelor’s degree or five or more years of experience leading cybersecurity operations teams
Currently have, or be eligible to obtain, a US Public Trust clearance

Even better if you have:
Experience leading teams within Public Key Infrastructure operations or Identity and Access Management
Strong leadership experience mentoring and developing technical engineering teams
Experience within ITIL operations environments with experience in process improvement
PKI, Blockchain, and/or other Identity Management related knowledge
Active Security Certifications CISM, CISA, CISSP certification
ITIL Certification
22CyberOPS 22CyberVES 22CyberNET

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.