Regional Property Manager

The NRP Group - Cleveland, OH3.7

Full-time | Commission
Under the direction of the Regional Vice President of Property Management, the Regional Property Manager is responsible for leading employees and managing the operations of a portfolio of properties in various phases of development, construction and lease up.

Essential Functions Statement(s):
Effectively manage all communities to achieve financial and operational targets
Provide feedback on capital needs and other asset plan items; complete asset plan items as required
Monitor employee performance; take action as necessary to improve portfolio or asset performance
Complete annual performance reviews and regularly communicate employee performance expectations and achievement
Seek to build employees teams and provide motivation and direction as required
Manage all community wage, salary, bonus, incentive and commission issues
Ensure all NRP community procedures are being accomplished; monitor community performance at both the micro level (following procedures, practices) and macro level (occupancy, income, collections)
Ensure integrity of application and file approval process at communities
Monitor community financials; review variance reports; review financials with Community Managers regularly
Work with Community Managers to prepare annual budgets and property plans
Approve community vendors
Approve community purchase orders and expenditures
Perform regular community inspections (physical, operational, file review)
Manage portfolio rents; propose adjustments as necessary
Manage portfolio resident selection criteria; monitor and make adjustments as necessary
Monitor portfolio collections and collection procedures; ensure all collections activities are accomplished
Manage portfolio vendors such as collections agencies, legal representation, etc.; monitor performance and make changes as appropriate
Recruit, interview and hire community managers and maintenance managers; approve all community new hires; ensure new hire paperwork is processed and delivered to Human Resources
Support Community Managers as necessary on resident issues, supportive services issues, vendor issues, compliance approvals and other operational duties
Regularly meet with community staff and ensure that weekly community meetings are held
Coordinate portfolio training, Marketing, Compliance, Accounting, IT and HR activities
Ensure Regional Maintenance program is executed throughout portfolio; work with Maintenance Director and Regional VP to improve Maintenance program and execution
Prepare and deliver Regional Portfolio reports as required
Initiate new programs, procedures or practices in portfolio as directed
Represent portfolio in Apartment Association, to local PHA’s, state agencies, etc. as required
Coordinate pre-lease set up of new communities; hire and train staff
Coordinate, manage and monitor community audits by Syndicators, state agencies, etc.
Participate in senior level management meetings as required; participate in regional team meetings as required
Act as portfolio representative to coordinate activities and resolve issues with portfolio Construction and Development representatives

Key Deliverables/Objectives

Achieve best possible financial success from the portfolio within the guidelines set by Regional Vice President, Vice President and Partners
Seek to maximize income and minimize expenses; ensure Community Managers are actively operating communities at or above budgeted income and at or below budgeted expenses
Maintain aggressive staffing levels while achieving the financial goals for each community
Deliver accurate and timely regional reports
Ensure every new employee completes the NET within 30 days of employment
Ensure all re-certifications are current
Achieve 96% occupancy and 96% portfolio rent collections with minimal approved write-offs
Maximize credit delivery on new project lease ups; complete all lease-ups in 12 months or less
Qualify all units prior to the qualification deadline
Perform a thorough community inspection on each community at least twice per calendar year
Perform other duties as required


Education: Bachelor’s degree highly preferred

Experience: 5+ years of experience in property management with recent experience in a Regional Property Manager or Director role; strong experience with market-rate communities; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Technical Skills: Strong computer skills, especially in the Microsoft Office Suite; knowledge of YARDI software

Other Requirements: Valid Driver’s License