Schumacher Elevator Company is seeking a Customer Support Associate to be a first point of contact for our customers and assist our Field Service team. The successful candidate will possess excellent communication and customer service skills as well as a strong focus on accuracy and a positive attitude.
What you’ll be doing:
· Providing outstanding customer service to internal and external customers
· Assisting with incoming phone calls; answering questions, efficiently directing callers to the right department/person, or dispatching service technicians
· Covering our front desk as needed and acting as the first point of contact face/voice of our company
· Using a cutting-edge Field Service Management software to assign incoming service calls to technicians
· Invoicing billable service calls in SAP system
What you need for this position:
· Top notch customer service skills
· Strong communication skills (written and verbal)
· Excellent organization and attention to detail
· Solid computer skills (Hands-on experience with an MRP enterprise system a plus)
· Ability to analyze, research facts, and accurately assign tasks and material costs
· Ability to work in a fast-paced environment and prioritize tasks
The details:
For over 85 years Schumacher Elevator has been a well-known and respected family owned and operated company that designs, manufactures and services custom passenger and freight elevators.
Position is full-time, first shift. We offer a competitive wage and benefits package that includes medical, dental, life and disability insurance, 401(k) match, PTO, paid holidays and bonus eligible. Post-offer background check and drug screen required.
We are an Equal Opportunity and Affirmative Action Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Preferred)
Work Location: In person
