Sealed Air partners with customers to solve their most critical packaging challenges with innovative solutions that leave our world, environment, and communities better than we found them. Our portfolio of widely recognized brands includes Cryovac® food packaging and Bubble Wrap® protective packaging which respectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.7 billion in sales in 2018 and has approximately 15,500 employees who serve customers in 123 countries. To learn more, visit www.sealedair.com.
The IT Support and Operations Excellence leader is responsible to drive IT Service Performance improvements; positively impact customer relationships via the IT Service Desk; and execute agreed Service Support strategies. This position is part of the IT Operations organization and reports to the VP IT Operations. Primary roles of responsibility include management of the IT Service Desk; IT Asset Management ; Service Levels and Performance metric reporting and improvement initiatives; and management of our IT Managed Service strategy and execution deliverables.
Close alignment with IT Operation Leadership on Capability Planning / Resourcing Strategy & Developments to ensure alignment of strategy with IT Infrastructure and Corporate Business Goals and Performance Goals.
Lead and Govern Managed Service strategy and engagements in support of IT project and support deliverables to meet capability & skill mix improvements, performance targets, and scalability demands.
Influence decisions surrounding solutions, standards and resourcing levels through an understanding of evolving business needs, technology capabilities, and support requirements.
Leadership of IT Service Desk to help drive best practice service for our customers.
Incident and Problem Management
Establish and execute Asset Management and CMDB strategy – focusing on best practice improvements and value add initiatives.
Participate in strategy & road map exercises, product selections, application deployment and support strategies – with the goals of achieving high performance delivery of operational stability and customer support expectations.
Outstanding communication skills with ability to manage deliverables efficiently in fast paced, high-demand environments
10+ years Managed Service and Outsourcing Leadership experience
Broad cross functional IT experience and strong business knowledge
Must demonstrate the ability to think and work independently.
Excellent verbal and written communication, documentation, and planning skills
Ability to work effectively in and manage a distributed global team
Highly self motivated
Bachelor's Degree or Masters Degree in technical or business discipline or related experience.
Ability to articulate ideas clearly and concisely to build positive working relationships across groups and all management levels.
Lean or other process improvement methodologies preferred.
Advanced verbal and written communication skills, including facilitation leadership and presentation development.
Sound problem resolution, negotiation, judgment and decision-making skills.
Requisition id: 28055
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).
Nearest Major Market: Charlotte
Job Segment: Manager, Operations Manager, Service Desk, Supply, Management, Operations, Customer Service