Customer Services Specialist Intermediate

State of Minnesota - Saint Paul, MN (30+ days ago)3.7


This posting may be used to fill multiple vacancies in the Business Registration Unit.

As a member of this contact center the main job duty of this position is to assist customers with creating and maintaining their business registration information in GenTax via phone, email, online applications, or with paper forms. This position must ensure the proper information is captured from individuals and business owners in order to comply with tax laws. Provide the customer the education they need in order to meet all tax obligations. This position will maintain existing records to meet the demands of new and changing tax laws, department requirements and unit procedures. This position will have extensive knowledge of eServices to assist the customers with our online applications, filing and paying obligations. This position will also resolve GenTax work items which assist in the processing of business returns.

Qualifications

Minimum Qualifications:
  • Typing sufficient to maintain accurate records, and to perform skilled production typing
  • English sufficient to perform the job duties as described above
  • Customer service experience sufficient to convey complicated information in an understandable manner
  • Ability to provide prompt, courteous, and accurate information to customers on the phone and through written correspondence
Applicants may be required to demonstrate knowledge, skills, and abilities by taking typing assessments.

Preferred Qualifications:
Typing skills of 35 WPM.

Ability to coordinate several tasks simultaneously, including multiple monitors, typing, and speaking with customers.

Contact center experience.

Communication skills to comprehend customer inquiries.

Interpersonal and human relations skills to effectively relate and work with a wide variety of customers.

Problem solving and decision making skills.

Ability to learn and decipher legislative business requirements and revisions.

Experience with Microsoft Office, including Outlook.

Ability to work as a productive, contributing member of a team; as well as the ability to work independently with minimal supervision.

Knowledge of GenTax and the GenTax warehouse, with experience in both individual and business accounts.

Knowledge of state and federal data privacy, security and disclosure requirements.

Knowledge of eServices to assist customers with navigation in order to comply with filing and payment obligations.

Physical Requirements

Maintain a stationary position for long periods of time.

Additional Requirements
Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Application Details

How to Apply
Click "Apply" at the bottom of this page. Your application must contain sufficient detail to determine qualifications. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact
If you have questions about the position, contact Ali Baumgart at ali.baumgart@state.mn.us or 651/556-6674.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email careers@state.mn.us. Please indicate what assistance you need.