Customer Service Representative

McLane Company - Denver, CO (30+ days ago)3.5

This position is responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service.

Monday-Friday, 8am Start
Off Saturday and Sunday

Other duties may be assigned. A teammate in this position must have the ability to:
  • Be the front line contact to customers, corporate contacts, and walk in visitors.
  • Provide information and support to customers to successfully manage their business.
  • Work directly with internal departments and corporate office staff to ensure operational needs are met, while meeting our service objectives.
  • Complete daily duties and special projects to support operational efficiencies.
  • Answer and assist incoming callers with product related issues, delivery questions, and concerns.
  • Process credit requests utilizing the Call Tracking System.
  • Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups, D.C. transfers and special order request from outside vendors.
  • Research and process YUM and Panera QA's credit requests.
  • Reprint invoices and pick sheets.
  • Review and process driver invoices, credits, and debits.
  • Process and track RMA's to ensure timely processing of Pick-ups and prompt crediting.
  • Process and distribute daily reports to include: Exception report, Open Credit Order report, Open Sales Order report and Credit Order History report.
  • Complete daily surveys to meet company's criteria, and complete daily survey calls for Borders and Sky Venture franchisee groups.
  • Review and respond to emails timely.
  • Oversee the department daily duties, and responsible to coordinate and delegate daily work assignments.
  • Help cover duties of the reception desk.
  • Participate in brainstorming sessions to resolve problems and provide recommendations to improve the departments and/or D.C.'s performance.
A teammate in this position must:
  • Have High School Diploma or GED.
  • Be able to speak, read and understand the English language.
  • Be able to successfully pass a physical capabilities test, drug screen and criminal background check.
  • Have prior call center or Foodservice Distribution experience preferable.
  • Have experience in dealing with high call volume.
  • Have proven success with difficult callers and stressful situations.
  • Be team oriented, open to change with a positive outlook.
  • Be goal oriented-works as a team towards accomplishing desired outcome.
  • Have excellent written and verbal communication skills.
  • Office environment.