Installation Manager

50 Floor - Capitol Heights, MD3.6

30+ days agoFull-time
Position Summary:
50Floor is seeking a customer oriented Installation Manager (IM) in a branch office of our established flooring company. This position oversees the flooring Installation Department, including recruitment, development and supervision of third party Installation Contractors.

The Installation Manager takes necessary action to address customer installation concerns with the goal of both securing customer satisfaction and maintaining solid partnership with Independent Contractor Installers. A primary aspect of the role is to maintain constant communication with Installers and customers throughout a job to successful project completion.

IM's are responsible for ensuring the branch is supported by a professional, well trained installation team, as well as an adequate number of compliant sub-contractors to deliver excellent customer service.

  • Candidates must be available to work Monday through Friday, starting at 7am or earlier, and alternating Saturdays with flexibility to take after hours calls
Position Responsibilities:
Oversee the installation process from start to finish for all residential installation projects.
Manage installation issues promptly using customer-oriented approach
Assign jobs to qualified independent installer contractors
Lead and guide installers to provide excellent customer service
Ensure availability and appropriate delivery of customer goods to installation teams
Manage and hold sub-contractors accountable to company installation standards
Route/schedule installs daily
Recruit third party contractors
Visit jobsites to inspect work quality
Analyze business results then develop and execute action plans for improvement
Maintain company installation standards are adhered to by third-party contract installers
Perform other functions as necessary to ensure customer satisfaction or installer retention

Positive and professional with the ability to maintain a calm demeanor during hectic periods
Customer-oriented approach and desire to assist others
Superior organizational skills
Ability to work as a team
Excellent written and verbal communication
Strong time management skills and ability to multi-task and prioritize work
Great attention to detail and problem solving skills
Must work well with limited direction using independent judgement
Demonstrate a sense of urgency and decisiveness with diplomacy

High School Diploma or GED required, college degree or college coursework preferred
2+ years' managing scheduling and delivery
2+ years' managing installation crews or independent installers
Microsoft Office Suite required
Experience with material take-offs and estimating competency helpful
Bilingual fluency in English and Spanish a plus.
Ability to work as a team with support departments outside of the branch
Strong ability to effectively communicate at all levels in written, verbal and presentation formats
Familiarity with diverse flooring products and installation process (hardwood, carpet, tile, laminate, etc.) preferred
Candidates must be available to work Monday through Friday, starting at 7am or earlier, and alternating Saturdays with flexibility to take afterhours calls

Company benefits and perks:
Premium 401k Investment Plan with a dollar for dollar match up to 3%
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
Perks – An employee discount purchasing program
About 50Floor...

50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.

A family owned business, 50Floor is “home grown” in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.

We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."

The company conducts background checks for all new hires.

By submitting your resume and/or application information, you authorize to transmit and store your information in the companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.