The Community Administrator assists the Community Manager and the Board of Directors with the overall operation of the Association. Provides administrative support and has regular contact with homeowners and board members.
Handle incoming customer service calls for communities within portfolios* and track call info in C3 or other phone log
Assist manager (s) with processing new owner welcome packets
Assist manager (s ) with key fobs, pool pass & processing access keys
Assist manager (s ) with ARB application processing
Assist manager (s) with monthly mailings ( delinquencies, violations, etc)
Filing for communities including annual archive in accordance with company file management standards
Scan, copying and mailing daily items
Typing misc. correspondence as needed by manager (s)
Data entry for C3 and intranet updates to include Board management, owner input, violations, ARB tracking, FACT system maintenance
Assist with invoice processing- Strongroom vendor setup, payment request forms and status of disbursements
Post legal charges in C3/ waive late fees in C3 as directed by manager with proper authorization
Assist manager (s) with processing customer issues
Assist with the distribution of monthly Board packets, election notices, etc
Provide general administrative assistance to management team
Provide backup for other administrative staff
Other duties as assigned
- Hours are 9:30am-2:30pm Monday- Friday* Qualifications
High school education and 2 years of directly related customer service experience. Prior training or coursework in community relations desired. Knowledge of community association practices desired.
All your information will be kept confidential according to EEO guidelines.