Full Job Description
Comcast NBCUniversal is hiring for Customer Account Managers (Inbound/Outbound) in our state-of-the-art call center in Denver, CO. The average Customer Account Representative makes approximately $28.61/hour with uncapped opportunity for their bonus plan!!
So, what is this great job? Our team is responsible for supporting the Comcast Business Services team in their efforts to retain and grow our customer base. You will interact with our existing customers to drive increased sales and revenue, enhance customer satisfaction and problem resolution. This is a fun and fast-paced environment where you are accountable for individual results and how those impact your team. We work with straight forward tasks using our established procedures.
GREAT PERKS AND BENEFITS (starting on your first day):
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision, and 401k
Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
Tuition Reimbursement (where applicable)
Comfortable, state-of-the-art workspace with break rooms, training rooms, etc.
Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics
Prepares sales documentation, activity reports, and forecasts, as required
Creates proposals for customers related to the proposed solution and new sales opportunities
Develop customer relationships through regular customer contact via the telephone
Drive both sales growth and account retention by introducing various products and services available through Comcast Business
Document effectively and accurately conversations and contact information into client management system
Work with customers to minimize down-grading or leaving Comcast
Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
High School Degree or equivalent
Generally, requires 0-2 years related experience
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.