Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for conducting analysis and evaluation of business data to identify solutions for moderately complex business problems. Ensures operational processes are integrated and effective across the organization. Works with business partners to implement new and enhanced existing processes that measurably improve the customer experience.
Serves as the subject matter expert for service functions, such as payments, statements processing, rewards, and other service activities.
Works with HQ and Field teams to implement new programs.
Monitors success of implemented programs and suggests improvements.
Point of contact for process and procedures changes and complaint remediation.
Creates and maintains project documentation. Creates and monitors progress, controls, and/or productivity reports.
Performs all functional validation/business checkouts for system implementation. Participates in operational readiness activities for migration to new servicing platform.
Works to develop and plan training events; ensures updates for new or changed processes are fitted into New Hire Training.
Provides updates to senior management, including status reports.
At a minimum, here’s what we need from you:
Bachelor's Degree in Business, Arts and Sciences, or related field
2+ years of experience in Customer Service or Financial Services Operations
In lieu of a degree, 4+ years of experience in Customer Service or Financial Services Operations
If we had our say, we’d also look for:
2+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
Competitive Pension Scheme
Annual Incentive Scheme
Up to 25 days annual leave per calendar year
Private Health Care is a taxable benefits
Annual health assessments
Eye Care Vouchers
Perks @ Work
Ride to Work (Cycle Scheme)
Season Ticket loan
You Care We Share (Charity program that has matching contributions)
Study Leave (5 days)
EAP- Employee Assistance Program
Dental plan (Taxable benefit)