- Heavy Lifting
- Communication Skills
- Office Experience
- Organizational Skills
Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Responsible for the direct management and supervision of the Business Office at the Agency. Coordinates and oversees all human resources, scheduling, payroll, billing, and operational processes within the business the department. Monitors efficiency levels within the business unit and financial resource utilization.
Oversees the day-to-day operations of the business office, including staffing coverage and management.
Organizes office operations and procedures such as typing, flow of correspondence, filing and other operational duties. Evaluates office production, revises procedures, and devises new forms to improve efficiency of workflow.
Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.
Accounts for administrative budget and provides reports to management, as requested.
Promotes personal and professional growth of staff and conducts performance reviews. Places ads, interviews and makes hiring decisions with the Card Coordination Manager regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.
Reviews weekly payroll reports and addresses associates payroll concerns. Works with Corporate Payroll to resolve issues.
Completes or assists with special projects as requested by agency or senior management.
Maintains associate personnel files per Brookdale standards and state regulations. Completes staff training and orientation, as needed.
Conducts and receives calls from prospective clients and/or their families.
Reviews and submits invoices to accounts payable for administration.
Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.
Oversees mailroom activities.
Reports all accidents, incidents, or complaints to supervisor immediately.
Covers cases in the event that care associates cannot be secured to provide service to client(s).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Associates Degree or equivalent from a two-year college or technical school; Minimum one to three years related experience and/or training; or equivalent combination of education and experience. Minimum five years experience in an office setting required. Previous managerial experience preferred.
Certifications, Licenses and Other Special Requirements
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgement and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possess extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has a working knowledge of functional discipline. Proficient with computer use and software applications. Effective written and oral communication skills. Ability to speak effectively before groups of customers or associates of an organization. Must possess excellent organizational skills and multi-tasking abilities. Consistently demonstrates sound judgement in the day-to-day operations and interactions with associates and clients. Promotes and maintains positive relationships and rapport with co-workers, clients, family members, and agency personnel. Projects a positive and professional image at all times. Working knowledge of basic accounting terminology and processes.
Physical Demands and Working Conditions
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening, or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch or crawl
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Taste or smell
Exposure to latex
Ability to lift: Up to 100 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.
Schedule: Regular Full-Time