DEPARTMENT: System - Central Referral Office.
Duties: Provides customers access to health information such as health system services, physicians referrals, appointments, class and screening registration, and any other information they may request. Directly supports internal physician referral process through various EMR databases to include documentation, insurance verification, and scheduling. Utilizes designated software to document customer related information and services as requested by the customer or physician. Integrates customer service with various types of telephonic and electronic tools to ensure a positive patient experience.
Requirements: A Bachelors Degree in Healthcare is preferred, minumum of 2 years College/ Vocational education required. Bachelor's Degree in health related field preferred.Minimum of 18 months previous experience working in an office setting as a telephone customer service representative, telemarketing representative or health care representative required. Patient care experience preferred. Due to job responsibilities, the CRO Health Referral Specialist must be proficient with computers and telecommunications software and other technologies, including but not limited to experience with Microsoft Outlook, Excel, Word, Windows operating system. Database and word processing experience preferred. Meditech, call center software and other EMR experience a plus.