Automotive Service Advisor / Service Writer

TriCity Auto Care - Durham, NC

Full-timeEstimated: $39,000 - $58,000 a year

Growing Tire and Auto Repair Center is in need of an Automotive Service Advisor / Service Writer. Come and join our team!

TITLE- Automotive Service Advisor / Service Writer

FULL TIME position. Monday-Friday with benefits.


Service Advisor/Service Writer with strong sales backgrounds are invited to apply. Some prior experience as an automotive technician is a PLUS.

- Sell and explain automotive services to customers both in person and on the phone.

  • - Understand customer’s service needs and write up service request.
  • - Make service recommendations and review maintenance schedules with customers.
  • - Meet and greet customers, respond to phone inquiries, and set up appointments.
  • - Review services that were performed with the customers.
  • - Cash out customers.
  • - Deliver superior customer service with value, safety and total piece of mind.
  • - Assist with various management and administrative shop tasks.The Service Advisor will receive competitive pay plus bonuses and ongoing training.




*High School diploma or GED required.

*Prefer 5+ years of experience in the automotive industry as an Automotive Service Advisor. ASE certification a PLUS.

*Working knowledge of Excel and of Microsoft Office products. Knowledge of R.O. Writer a PLUS.

*Experienced in Mitchell or other shop time estimators.

*Understanding of inventory control methods and accountabilities.

*Vast understanding of tires, tire related services, automotive services , and of retail business environment.

*Understanding of the financial impacts of pricing, discounting, and margins.

*Ability to communicate effectively with customers, associates and management.

*Execute multiple tasks while maintaining attention to detail and composure.

*Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry.

*Valid driver’s license and ability to operate company and customer vehicles with clean driving record.

This is an excellent opportunity to work in a fast paced position that will have daily exposure to serving our customers.

COMPENSATION - Competitive pay based on experience and skill levels

Job Type: Full-time


  • Automotive Industry as Service Advisor.: 5 years (Required)


  • High school or equivalent (Required)


  • NC Driver's License (Required)