Payroll Supervisor

UG2 - Boston, MA3.3


Payroll Supervisor –

The Payroll Supervisor oversees Payroll staff, ensuring that all processes are executed appropriately and in a timely manner. Operates as the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes. Optimizes the contribution of the team through coaching, counseling and implements workable solutions to business issues/problems with minimum referral to management. Works with Payroll Manager to define standards and reusable approaches for Payroll operations. This individual manages effective internal/external client relationships within own area of responsibility and builds client relationships with Operations and other functional areas of the organization. The Payroll Supervisor will need exposure to federal and state payroll tax compliance, payroll analysis, and experience managing a team.


Interpret day-to-day business objectives and preparation/execution of operational practices/work programs.  Supervise Payroll staff and fill in for the manager as needed and prepare work schedules to ensure appropriate coverage.  Facilitate weekly (as required) team calls/meetings.  Assist in monitoring workload and evaluate direct reports and may review the evaluations/development plans of others.  Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.  Assist Payroll Manager in defining annual team objectives.  Escalate potential service issues to Payroll Manager.  Defines standards and reusable approaches within the Payroll operational framework.  Train team members on new or enhanced operation procedures and policies.  Identify process improvement initiatives and define standards for new processes.  Cover for team members in back-up role for vacation and/or high-volume work efforts.  Approve and release manual off-cycle check payments.  Payroll Processing and reconciliations - Weekly  Payroll Tax - Reporting, reconciliations, W-2 Processing and Filing  Payroll processing (weekly) for approximately 3,000+ employees working in 17 states and the District of Columbia  Ensure new hires' payroll is set up correctly(direct deposit, withholding, W2 processing)  Drive ongoing process improvement and increased efficiency within Payroll software  Develop staff to deliver best-in-class payroll service  Coordinate union audits


Minimum of 4 years of relevant payroll experience, including at least 2 years of supervisory experience  Experience with union and non-unionized workforces  Experience with ADP payroll system.  Experience in a shared service environment and solid understanding of HR cycles.  Ability to effectively supervise team members and work as a member of that team  Advanced Excel skills 

Professional Skills Qualifications

Demonstrated coaching/mentoring skills and problem solving skills.  Strong customer service skills.  Strong organization skills, attention to detail and follow through to resolve any outstanding issues.  Strong time management skills.  Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives.  Ability to adapt to changing environment in support of multiple clients.  Ability to analyze/interpret data and take appropriate action.  Ability & interest in training other team members.  Knowledge of tax reciprocity rules and regulations.  Knowledge of Unemployment benefits & Garnishments  Excellent Working knowledge of email, Internet Explorer, Excel and Access  Ability to speak Spanish desirable (not required)

Job Type: Full-time


  • Relevant: 4 years (Preferred)
  • Payroll: 2 years (Preferred)