Service Revenue Manager

Vivint Smart Home - Provo, UT

Job Description

Company Description:
Vivint Smart Home is the leading provider of smart home products and services in North America. Vivint delivers an integrated smart home system with best in class product offering, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit

Position Description:
Service revenue is a newly created team within Vivint that is focused on driving profitable growth with our current customers while continually improving the customer experience. The team is responsible for driving upgrades, upsells, referrals, other fees, etc. across all Vivint channels. Using a data-driven problem solving approach, you will develop insights and action plans to implement and then measure, test and refine those plans. This includes sharing insights in PPT and Tableau, pulling big data with SQL, and regularly interacting with Vivint senior leadership. As service revenue is a new business initiative this role will start as the primary analytics support, but will have the ability to scale a team as the workload and service revenue increase.

Work with business leaders, to identify and prioritize high value actions that can be taken or improved using data-driven decisions
Perform quantitative and qualitative analyses that lead to recommendations
Financial modeling (including return on investment)
Primary data (both qualitative and quantitative)
Regressions (linear, logit, probit)
Segmentation analysis
Source data to enable analysis and data-driven decision making
Leading cross functional teams in problem solving sessions to structure and solve open ended problems and working to implement the recommended solutions
Presenting recommendations and strategies to multiple levels of the organization (front line call center associate to Chief Operating Officer)

Demonstrated ability to solve complicated business problems leveraging both analytical and conceptual problem solving
Demonstrated ability to communicate clearly and compellingly with senior business executives
Ability to influence and lead those that do not directly report to you
Experience with PowerPoint, Tableau, and SQL
Advanced skills in Excel or VBA a plus

Bachelor’s degree required
3-5 years of experience in one or more of the following fields: strategy consulting, economic analysis, predictive analytics, marketing analytics, finance
Highly analytical with strong, demonstrated problem solving and critical thinking capabilities
Ability to communicate (written and oral) clearly and concisely at all levels of the organization
“Owner’s” attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions
Successful track record of thriving in a fast paced, flexible, and dynamic environment
Strong team player who places the best interests of the organization above personal objectives
Strong results-orientation

Vice President, Service Revenue