Senior CAD User Support Specialist - Electric

E2 Consulting Engineers, Inc. - San Ramon, CA4.0

Full-timeEstimated: $76,000 - $100,000 a year
Dedicated to “Excellence in Engineering,” E2 Consulting Engineers, Inc. (E2) was founded in 1988 to deliver environmentally focused services related to water and wastewater. Since then, the firm has grown and broadly diversified to provide engineering, environmental consulting, oil and gas pipeline, infrastructure operations, and remediation-related services. Since the firm’s founding, the management team has balanced growth with fiscal prudence, resulting in a solid, financially stable business, sustained growth, and loyal clients and employees.

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off. Qualified candidates only please submit your resume. We are an Equal Opportunity Employer.


This position will report to the Supervisor of Document Controls and Engineering Technology, located in San Ramon, CA. The Document Controls and Engineering Technology group is responsible for managing document controls, engineering technologies, and end user support for Electric Transmission.

The position applies an intermediate level of subject matter knowledge to solve a variety of common business issues focused on CAD. The CAD User Support Specialist will work on problems of moderately complex scope. Act as an informed team member providing analysis of information and limited project direction input. Exercise independent judgment within defined practices and procedures to determine appropriate action. Follow established guidelines and interprets policies. Evaluate unique circumstances and make recommendations.


Technology Leadership: Apply growing technical knowledge to solve application issues with limited risk/complexity. Resolve single- and cross technology/application incidents independently. Provide clear documentation of errors and solutions. Participate as an instructor for training and workshops to improve technical skills related to engineering applications.

Customer Satisfaction/Communication: Ensure customer expectations are met or exceeded by the organization. View all processes and potential improvements through the customer's eyes in order to meet our goal of improving customer satisfaction. Remove organizational or process barriers that negatively impact customers.

Operational Excellence/Compliance: Ensure that excellence is the standard, by which all work within the organization, is evaluated. Under general direction, integrate technical knowledge and business understanding to create effective solutions for the company. Ensure metrics are in place to support improved performance and transparency.

Teamwork/Employee Development: Provide vision and direction for optimizing CAD workflows as part of the Engineering Services Team. Work with team members, IT, and other the company organizations to resolve unusually complex or cross-technology incidents. Work with engineering departments to establish standardized processes. Partner with employees, union representatives, peers, other departments, and agencies to improve the overall business results

Provides a minimum of Tier II level of CAD support.

Identify, propose and influence solutions to complex business problems

Assist and advise Engineering Services Team of required system upgrades

Serves as an escalation resource to the IT Helpdesk on technical support items

Serves as a technical authority on engineering technology procedures, methodologies, environments and applications

Acts as a mentor and coach of engineering technology

Office-based position, with infrequent travel to remote office sites.

Qualifications Minimum:
Bachelor’s degree in Engineering Technology, or related field or equivalent work experience

4 years of related experience in Engineering or Engineering-related fields including experience in Bentley Substation, MicroStation, AutoCAD, or other CAD technology administration or power user experience

5 years of relevant experience

Experience as a Mechanical Drafter/Designer using MicroStation

Able to comprehend and communicate CAD standards for engineering content

Formal training in Bentley software beyond the beginning level

Experience working with both Bentley and Autodesk products, preferably ProjectWise, AutoCAD,PLS CADD

Experience in creating custom MicroStation configurations a plus

Familiarity with geospatial data, including surveys, GIS, LIDAR, and photogrammetry

Familiarity with CAD system configuration

Experience working with utility software

PREFERRED METHOD OF APPLICATION IS THROUGH OUR ONLINE JOB SYSTEM. If you need accommodation or alternate method of resume submittal, please contact Cindy Wilson at (803) 642-5990.

E2 Consulting Engineers is an Equal Opportunity Employer, F/M/Veterans/Disabled/Sexual Orientation/Gender Identity.