Trouble shoots staff and patient complaints that can be handled without the center’s leadership assistance.
Assists with new hire orientation and other training needs as identified by manager.
Assists all staff to identify problems with work flow and use quality improvement techniques to resolve them. Creates schedule templates.
Provides back-up and is cross-trained in all functions (Front Desk, Referrals, HBA).
Documentation & Correspondence
Creates statistical reports so that analyses can be conducted to improve operational efficiency and minimize billing discrepancies. Coordinates the preparation of monthly reports as necessary.
Documents time and attendance information in the electronic time keeping system. Assists with scheduling of staff, tracking of hours worked, and vacation schedules.
Keeps Center staff updated on meetings and special events.
Assists with public relations materials (company newsletter, etc.) and coordinates and participates in public relations events as needed.
Supplies & Services
Handles incoming and outgoing mail, including confidential correspondence, and distributes to appropriate staff.
Coordinates purchasing, receiving, and distribution of supplies and equipment and assists in training for use of equipment.
Handles all service calls pertaining to Center needs. Contacts non-clinical vendors in reference to scheduling pick-up times, problems, concerns, and scheduling (waste management, Sonitrol, Bell Atlantic, etc.).
High School Diploma or General Education Degree (GED)
Associates degree in business, management, or related field
Three (3)+ years current/recent experience as an administrative assistant.
Three (3)+ years current/recent experience In a healthcare environment:
- utilizing an electronic medical records system (preferably as a superuser)
- demonstrated understanding of HIPAA & administrative medical records tasks
- working with Medicaid, Medicare, and private insurance companies
Prior experience in a leadership position