We are building a brand new Receptionist/Administrative Assistant to support a life changing product that will be launched soon. One of the main elements to the success of the product is the team being hired to support our launch and customers. We have multiple full time opportunities at all levels within the call center and we are hiring right now.
As a receptionist you will be the first point of contact for the agency. You will handle the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner. Also responsible to maintain and ensure an efficient running front office. This position has 2 major functions: The first: to answer phones, greet clients and visitors; the second: this position provides specific department support.
Answer, screen and forward any incoming phone calls while providing basic information when needed.
Serve visitors by greeting, welcoming, directing and announcing them appropriately.
Work collaboratively with other Administrative Assistants to ensure front desk coverage at all times for break and lunch periods.
Initiate and coordinate repairs and maintenance for the office equipment under the direction of supervisor and in partnership with IT Supervisor.
Support the monthly employee events as assigned.
Initiate facility requests as needed to maintain and support program office needs and efficiency.
Update appointment calendars and schedule meetings/appointments.
Receive and sort daily mail/deliveries/couriers.
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
Adhere to all safety and security procedures for opening and closing the office daily.
Perform other clerical duties such as filing, photocopying, collating, faxing etc.
Assist with calendar schedules for multiple senior level management staff.
Communications follow up for important events, activities and dates.
Why should you work for us:
We operate in a family friendly environment where you work hard and make a difference.
We have a full benefit package including 100 % paid premiums for medical and dental.
We also provide 401K, life insurance, tuition reimbursement, and paid time off.
We have great people who are fun to work with.
We embrace our core values of quality, integrity, security, innovation, simplicity, humanity, earth, and work.
We are looking for Amazing people with a Service Mentality. What does that mean?
What we are looking for:
We are looking for an individual with a passion for developing world-class call center teams.
You have strong communication skills and are able to develop lasting relationships.
You are highly organized and team oriented.
You are reliable and motivated to perform at a high level.
You have great attention to detail and are able to perform multiple tasks at the same time.
You have a fun and friendly personality, but are able to be firm and fair.
You are able to work independently to meet timelines and business objectives.
What you will be doing:
Working with a team of Administration providing direction, encouragement, and support in taking care of our account holders.
Contributing to building a world class call center.
Providing coaching to help agents achieve high quality in their interactions with account holders.
Being a part of the quality initiatives team striving to always improve beyond where we are today.
Working with cross functional teams to gain knowledge and insight of our products and services.
Driving small projects that satisfy compliance and workflow requirements.
Be a part of a fast-paced, innovative, and dynamic organization.
What you will need:
High School Degree or equivalent.
Demonstrated ability to motivate others and build lasting relationships.
Have a positive outlook.
Excellent work ethic.
Strong organizational and communication skills.
The ability to work closely with and influence teams.
What you will get:
The opportunity to provide leadership and inspiration to the team. To work in a cohesive environment and be exposed to all aspects of our business.
As a part of the company, you will help create and manage products in all stages of their lifecycle. You will build new and exciting applications all geared toward providing solutions to help people better manage their finances.
Professional and personal satisfaction as a result of being able to see the direct impacts of your work.