Season Ticket Clerk

State Lottery Commission - Boston, MA

Full-time | Commission
JOB SUMMARY:
Maintain and process season ticket purchases, accounting of same, and package and delivery. Maintain accurate records. Process Season Tickets through data entry into Lottery automated systems. Key punches new & renewal applications. Maintain registration form files. Oversees additional data entry help, when necessary. Provide superior customer service and answers telephone inquiries.

ESSENTIAL FUNCTIONS:
Key and process Season Ticket information, including new and renewal applications.

Sort, verify and transfer lockbox renewal data from online bank payment recording system (currently CashPro) onto Lottery recording system(s).

Coordinate with IT and other departments as needed to balance daily updates to season ticket files.

Performs telephone customer service, assist customers with season ticket related issues.

Notifies customers whose registrations are not filled out properly.

Print new ticket requests from CashPro and issue through the Lottery terminal Research returned confirmations.

Maintain Season ticket files.

Balance daily check images vs. season ticket applications.

Key deposit figures by game to Excel spreadsheets.

Prepare online cancels and keeping accurate records. Resolve balance issues.

Prepares out of state confirmations for delivery by UPS.

Issue bundle numbers for key data and prepare bundle balance sheets for accurate accounting.

Keep accurate records of credit card reconciliation, chargeback and refund reports.

Process season ticket order requests from Lottery credit card processing vendor.

Bundle and key registration forms on a timely basis.

Maintain logs of work processed.

Answer phone calls promptly and courteously checking status of tickets to resolve problems.

Correspond with credit card customers and Lottery credit cards processing vendor regarding any problems or questions that arise.

Other duties as assigned.

Qualifications

PREFERRED QUALIFICATIONS:
Bookkeeping, data and word processing skills.

General knowledge of personal computers and CRTs.

Ability to make moderate decisions.

Excellent telephone skills.

Ability to be diplomatic in stressful situations.

Excellent attendance.

Official Title: Season Ticket Clerk MSLC
Primary Location: United States-Massachusetts-Boston - 150 Mt. Vernon Street
Job: Unclassified
Agency: State Lottery Commission
Schedule: Full-time
Shift: Day
Job Posting: Sep 30, 2019, 4:00:04 PM
Number of Openings: 1
Salary: 53,495.61 - 70,930.81 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Elizabeth LaForest - 781-849-5555