Championship Ticketing Coordinator

PGA of America - Palm Beach Gardens, FL4.2

Full-time
JOB SUMMARY:
Maintain and support daily operations of the PGA spectator ticketing and credentialing administration. The position would support day-to-day operational activities of Championship Ticketing, as it relates to PGA of America spectator championships (Senior PGA Championship Presented by KitchenAid, KPMG Women’s PGA Championship, PGA Championship, and Ryder Cup.

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Assist in the pre-event sales process, development of ticket and corporate sales in CMS, revenue and sales reporting, research of in-market comparable pricing, pre-registration campaign and development of a ticket time-line.

Maintain ticket process time-lines including pre-registration, media day/ticket launch, and e-Campaigns.

Serve as liaison with all PGA Departments and external stakeholders regarding tickets and credentials. i.e. (PGA Membership Department Call Center)

Assist in the coordination and development of content, creation and distribution of the Spectator Guide.

Support and implement credentialing system under the direction of Championship Ticketing Director specific to each event to include Access Codes, data base development, printing of credentials at HQ and on-site locations (Rules, Media & Player Registration), fulfillment and distribution of credentials and credential stock management.

Support staffing and management of the Admissions Trailer during week of event to include; Ticket Operations and credential stock inventory, customer service, Committee training, troubleshooting problems with IT department, and entrancing scanning operations.

Assist Championship Ticketing Director to create and place spectator and Corporate Hospitality ticket and parking orders, along with custom access items, with Championship Director and on-site operations team

Collaborate with Championship Ticketing Director and IT to develop spectator ticket exports, based on event requirements and PGA Ticketing business rules, to deliver to ticket vendor for customer fulfillment.

Assist in creation, order and fulfillment of event lanyards, special function lanyards and Inside-the-Rope access lanyards with Championship Ticketing Director. Coordinate lanyard distribution on-site.

Update, produce and distribute event access policies to Allied Associations. Communicate PGA Member access policies to be hosted on PGA.org and disseminated via Section, and produce and process collect all Section ticket forms for fulfillment.

Conduct the printing and distribution of all internal ticket and parking orders for spectator Championships.

Assist Championship Ticketing Director to handle reconciliation of any internal imbalances with Finance through utilization of the CMS report system.

Assist with on-site volunteer credential distribution with volunteer credential re-printing, volunteer hospitality upgrade sales, uniform sales, etc.

Assist Membership Services with customer phone calls regarding online ordering, refunds and any questions related to Championship ticket purchases.

Oversee volunteer committees and interns at events.

MANAGERIAL RESPONSIBILITY:
No supervisory responsibility.

FINANCIAL RESPONSIBILITY:
Assist with the development of the annual budget for the Championship department. Oversee cash in Admissions Trailer.

EDUCATION AND EXPERIENCE:
High School Diploma, Bachelor’s Degree preferred in Marketing or related field.

Two years’ related experience in marketing, promotions and/or event administration.

SKILLS, KNOWLEDGE AND ABILITIES:
Job Knowledge/Technology:Must have knowledge of…… Knowledge of MS Office Suite

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Ability to travel required, including overnight travel for up to two weeks at a time. Ability to stand for extended periods of time during events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.